Amber Hall Email & Phone Number

London, England, United Kingdom

-Provide service desk support by responding to user requests and questions, researching and correcting system issues and following up with end users to ensure satisfaction of issue resolution-Track and monitors incident resolution in line with agreed SLA's, working with technology partners as required-Analyze, test and implement business rule changes, minor fixes and other system changes as required-Perform data entry and configuration in line with the seasonal requirements of the business-Conduct User Acceptance Testing for software improvements or major system change, developing test cases and production of test documentation-Work with business owners produces documentation to support the implementation of changes-Contribute to the content of user training and education to minimizes the impact on systems support-Provide incident management reporting to Operations and Systems in line with defined requirements, identifying trends and recommending systems improvement and preventative actions

London, England, United Kingdom

Manage enquiries through the CRM system, responding in line with internal SLA's.Follow up on any sales leads to convert into confirmed bookings.Work as part of a team to deliver and support an exceptional booking process for our customers.Support all aspects of customer service, including responding to all enquiries in a comprehensive manner by anticipating and exceeding customer expectations.Responds positively to all customer queries.Complaints handled in a professional and polite manner. Able to identify and undertake appropriate action in line with the complaint's procedure.

Plymouth, United Kingdom

• Provide exceptional customer service to both in room and prospective residents.• Manage in-coming and out-going calls, e-mails and other enquiries regarding accommodation.• Provide mail room services and undergo biweekly parcel reports to keep records up to date.• Assist in sales through both physical and virtual viewings.• Attend accommodation fairs to speak with prospective residents.• Establish contact with residents as a point of call for general enquiries and complaints.• Hold welfare checks and signpost residents to relevant wellbeing companies or hotlines. • Organise and plan the running of social events to create a sense of community for residents.• Ensure Health & Safety standards are adhered to.• Replenish PPE and First aid packs on a monthly basis.• Hold quarterly checks on GERDA box and Grab bag to ensure all details are up-to-date.

Greater London, England, United Kingdom

Upload event details on La Fomo CSM ensuring the app is up-to-date each week with curatorial recommendations. The data involved are event descriptions, dates, price, booking link, social media link, press release imageries etc.

London, England, United Kingdom

I was taught the basics of JavaScript and an intro to React.js where my group were prized the winners of the website competition.

London, England, United Kingdom

Dove into the world of web development and learn valuable skills that enabled me to improve my career prospects in the world of tech.

London, England, United Kingdom

•Ensure that relevant areas are kept clean and tidy, in accordance with food hygiene/health and safety regulations•Monitor customer behaviour and report any problems or concerns to security staff and/or Food & Beverage Manager, paying particular attention to relevant GSU or college policies•Serve food and drink in line with hygiene and licensing laws•Provided a well verse knowledge of products and offers on sale to querying customers•Proactively address and resolve customer complaints where possible•Ensure that Till systems and stock management processes are implemented as directed•Provide excellent customer service •Update stock intake•Take direction from bar supervisors and Food & Beverage Manager

Plymouth, United Kingdom

Plymouth, United Kingdom

Contribute to a highly motivated professional team, supporting a variety of departments across the University at open, applicant and interview days- and other events.• Work with academic staff and other members of the Faculty of Arts at a variety of on-campus events and represent the University at events off campus where necessary.• Appoint a position of trust, liaising directly with the public, presenting to large groups of people.• Provide excellent customer service and accurate information about the University and its courses.• Direct visitors through campus and accommodation tours, giving them relevant knowledge of theUniversity and its facilities.

Plymouth, United Kingdom

Voluntary Employment• Assist with arrival, induction and departure of residents during the Academic year.• Establish contact with residents as a point of contact for general student enquiries.• Act as a role model and promote awareness of the need for residents to act appropriately in terms ofsecurity, welfare and health and safety.• Report any maintenances defects, hazards etc to support the provision of a safe environment for allresidents.• Assist security with fire drill exercises in the event of any emergencies at the assigned hall of residence.• Respond promptly with the provision of information regarding any incident or misconduct within the hall• Organise and plan the running of social events to promote a sense of community for the residents.

Plymouth, United Kingdom

• Facilitated the social, academic, and personal adjustment of students to the residence hall and University.• Managed in-coming and out-going calls, and e-mails pertaining university (and private) accommodation.• Gained administrative experience working Confirmation and Clearing hotline; offering, selling andreserving rooms to prospective students.

Ma Computational Arts, Computing, Merit

Bachelor'S Degree, Fine Art, First Class Honours

A-Levels (A2 & As), Art & Design/ Ict/ English Language

Igcse