Amber Hurt Email & Phone Number

Tulsa, Oklahoma Area

Streamlined entire organization by upgrading, internal client tracking system, Firstwave to MS CRM 2011, and lastly upgrading MS CRM 2011 to MS CRM 2016. Exceeded expectations by successfully removing and rebuilding 65% of the existing MS CRM software during MS CRM 2016 upgrade. Launched MS CRM Server Side Sync plug-in for Outlook. Embedded sub grids on related forms. Created various field sets (option set, Boolean, Whole Number, Decimal, Calculated, Roll up, Lookup, Single Text, and Multiple Text fields). Configured system view visibility based on user security roles using a 3rd party plug-in. Conducted employee training. Developed goal metrics and KPI's. Defined user management and form security roles (read, write, delete, assign, share, append preferences). Mapped various field/form connections (1:N, N:1, N:N, and "Tweener" entities).

Tulsa, Oklahoma Area

Spearheaded TMA User Conference each year by fulfilling contractual obligations such as communications with hotel staff, handling hotel accommodations, client shuttle and airport schedule, venue reservations, menu planning, vendor coordination, employee and client schedule, client registration, budget administration. Conducted session and conference evaluations to gain feedback from clients to assess conference success and uncover opportunities for improvement. Directed a team of 85+, including caterers, presenters, computer lab technicians, hands-on workshops, shuttle services, audio-visual technicians, and hotel concierge. Composed client welcome letters, nametags, email notifications, and post conference letters with certificates for 650+ clients. Oversaw design of session books, welcome bags, and registration booth.

Tulsa, Oklahoma Area

Motivated Account Manager for 1500+ clients in the following industries: Healthcare, Corporate, Private Sector, Parks/Recreation, and Education. Devised a standard order of processing procedures for multiple departments. Kicked off new client implementations. Developed a training program for Client Relations department, interviewed prospective employees for multiple departments, tracked tasks and goal metrics. Maximized "pre-sale" and "after-sale" services to meet client demand, while reaching company goals of $500,000 in recurring revenue. Achieved open lines of interdepartmental communication where no communication between departments existed before.