-Handle complex customer issues -Monitor customer satisfaction and implement strategies to improve it.-Provide administrative support to the sales team.-Assist with the preparation of sales presentations and proposals.-Manage and update sales databases and customer records.-Coordinate sales activities and campaigns.-Monitor key performance indicators (KPIs) and prepare reports.-Conduct regular process reviews and make improvements.-Recruit, train, and mentor customer service and sales support staff.-Set performance goals and conduct regular performance reviews.-Foster a positive and collaborative team environment.-Ensure smooth communication and information flow within the organization.-Coordinate with marketing to align sales and customer service strategies.-Identify & resolve operational issues quickly & efficiently.-Make data-driven decisions to enhance customer and sales support operations.-Build and maintain strong relationships with key customers.-Ensure compliance with company policies and industry regulations.-Prepare and present regular operational reports to senior management.-Maintain accurate and up-to-date documentation.-Identify event objectives & target audience.-Coordinate with vendors, venues, and other service providers.-Create event schedules and agendas.-Prepare and manage event budgets.-Manage event setup & teardown processes.-Create promotional materials such.-Handle attendee inquiries and provide information about the event.-Oversee the event on the day(s) it takes place, ensuring everything runs smoothly.-Coordinate with staff, volunteers, and vendors during the event.-Address any issues or emergencies that arise during the event.-Conduct post-event evaluations to gather feedback & assess the event's success.-Prepare reports & analyze event performance.-Stay updated with the latest trends in event planning and incorporate innovative ideas.-Continuously seek ways to improve event quality & attendee experience.