Amber Kessler Email & Phone Number

Indianapolis, IN, US

• Responsible for managing the portfolio and overseeing 250 accounts. Primary role as a liaison between clients and internal teams. Ensuring customer satisfaction for clients and members by providing support during new.
• Took on an account management role and provided direction. Trained and coached team members to improve results.
• Retained clients by rebuilding trust with agencies and improving customer satisfaction for 9 out of 11 accounts.
• Influenced 65% of renewal accounts to switch to a more focused network, resulting in significant cost savings for the organization and clients.
• Responsible for monitoring sales metrics and trends and presenting key performance indicators (KPIs) to the executive leadership team. Increase the renewal rate to 90%, resulting in a significant boost to the company's.
• Developed new business opportunities, supported sales leadership, and provided direct assistance to clients.

Indianapolis, Indiana, United States

• Selected by executive leadership team into a top talent leadership development program designed to grow emerging leaders through enterprise projects in order to grow key behaviors - cross functional awareness.
• Identified and analyzed strategic methodologies and trends that can be utilized to enhance… Show more Selected by executive leadership team into a top talent leadership development program designed to grow emerging.
• Identified and analyzed strategic methodologies and trends that can be utilized to enhance and improve sales performance.
• Established a standard of work and implemented change management strategies to increase sales of Medicare Advantage plans.
• Spearheaded and led a team to raise $10,000 for cancer research through fundraising activities and employee engagement events.
• Led strategic workgroups and presented recommendations to executive leadership to leverage operations and reorganize departments/processes.

• Led an array of projects alongside managers, directors, & executives to contribute to corporate strategic planning for Health Plan Accreditation. Developed, coordinated, implemented, & evaluated the continuous quality.
• Lead Project Manager for Health Plan Accreditation for Commercial line of businesso Subject matter expert on NCQA (National Committee Quality Assurance) Standards & HEDIS Measureso Oversaw quality… Show more Led an.
• Lead Project Manager for Health Plan Accreditation for Commercial line of businesso Subject matter expert on NCQA (National Committee Quality Assurance) Standards & HEDIS Measureso Oversaw quality strategies &.
• Restructured & led the Quality Improvement Committeeo Directed the implementation of quality dashboards to track key performance metrics & align with regulatory standards o Formalized committee procedures & processes
• Directed quality work groups to enhance performance improvement processes in collaboration with project team leader(s)o Implemented diabetes & breast cancer work groups, resulting in increase in HEDIS ratingso.
• Oversaw HEDIS quality strategies that assisted the Health Plan to increase their Star Rating by 1.5 Stars

• Managed the planning, design, & production on Medicare Advantage HEDIS Initiatives. Supported & collaborated with client & internal teams to ensure successful implementation of solutions.
• Primary communicator with external stakeholders; built credibility & trust
• Spearheaded & implemented quality community programs & strategies
• Presented quality of care reports to physicians & clinicians
• Analyzed data & metrics to evaluate projects success. Provided recommendations & new… Show more Managed the planning, design, & production on Medicare Advantage HEDIS Initiatives. Supported & collaborated with client &.
• Analyzed data & metrics to evaluate projects success. Provided recommendations & new strategies when metrics were not met Show less

Indianapolis, Indiana Area

- Coordinates formulary change process with internal and external partners (guidebook updates, website updates, communications, PA forms, UM Platform changes, Operations training)- Partners with Client Operations Specialist to execute on decisions made by LOB (Line of Business) Program Manager and Client Manager specific to the market- Initiates Claim.

Indianapolis, Indiana Area

Patient Care Support and Coordination -Develop and staff a program/ progress for indigent care drug coverage and reimburesment -Coordinate and triage all pharmacy inquires -Serve as direct contact for pharmacy benefit information, clinical determinations and program information -Assist in develop provider education materials and physician benchmark reports.

Indianapolis, Indiana Area

-Applied excellent customer service skills in accommodating all patients in need of pharmacy benefit support -Promptly addressed all customer concerns and issues regardless of the area via phone or email. -Oversaw the implementation of a new pharmacy system during the transition to Evolent Health while also providing training to initial users

Provided friendly customer service to all patients and other healthcare providers. Accurately and efficiently prepared prescription orders for patients. Verified prescription information and dosage. Entered patient’s prescriptions and submitted insurance data. Assisted with managing inventory control.

Counseled to pregnant women, children, postpartum breastfeeding women, and families about their nutritional status, which, further developed my counseling and communicational skills. Provided nutritional information to low income families.Prepared proper documentation of patients, including intake and nutrition information.Tracked anthropometric.

Reviewed residents’ medical records and completed nutrition assessments.Assisted at patient care meetings about nutrition issues and concerns of certain residents.Gained in-depth knowledge of nutrition and medication interactions.

Bachelor Of Science (B.S.), Nutrition Psychology

Bachelor Of Science, Liberal Studies