Streamlined agent onboarding by developing a centralized resource hub, reducing training time and improving accessibility to tools.Designed and executed social media campaigns across multiple platforms, enhancing brand visibility and engagement.Led operational improvements, including creating SOPs and facilitating cross-functional collaboration to increase efficiency.

Managed a sales portfolio with over $6 million in volume, consistently exceeding client expectations and increasing referral-based clientele.Guided clients through market insights and transaction processes, leveraging deep knowledge of Austin's real estate market to achieve favorable terms.

Managed end-to-end project workflows, coordinating with clients, vendors, and subcontractors to deliver high-quality outcomes on time.Developed standardized processes that enhanced team efficiency and improved project delivery timelines.Oversaw vendor relations, ensuring seamless logistics, timely installations, and quality assurance.

Managed medical device regulatory projects, utilizing project management tools and Salesforce to track timelines and deliverables.Facilitated cross-functional communication between clients and consultants, ensuring alignment on project goals.Streamlined project workflows, improving consultant time management and resource allocation processes.

Directed logistics and planning for high-profile events such as Formula 1 U.S. Grand Prix and ESPN X Games, managing budgets and timelines.Collaborated with vendors and internal teams to execute large-scale events, ensuring exceptional guest experiences.Improved operational workflows to optimize event coordination and enhance team productivity.

-Create and maintain information for Guest Guide used by staff and volunteers.-Create Resource Binder for Welcome Centers for Formula 1 purposes.-Work with Austin area Hotels to provide information and training materials for the Formula 1 event.-Assist with communication and planning for Official Circuit of The Americas Host Committee.-Develop staffing plan for call center needs for all upcoming events.-Manage the development of the call center team.-Provide training and coaching for call center team to offer the highest level customer service.-Assist with property management requests and office management.

-National Cancer Information Call Center - Managed online chats, emails, and calls from constituents to provide prevention, diagnosis, and treatment education, resources, and assistance.-Operate multiple incoming support queries, adjust priorities and manage time wisely in a fast-paced environment.-Identify opportunities to streamline constituent support processes and procedures, then develop and implement approaches to improve training & support.-Listen actively to constituent concerns and resolve needs immediately using online databases.-Record and track constituent issues that require follow up. Communicate effectively with coworkers and management to ensure appropriate customer follow up.

-Provide case management services to adolescents and young adults who are homeless or at risk of homelessness.-Perform street outreach in identified areas for support with education, job placement, social services and housing.-Assisted in volunteer training.

-Direct and supervise employees engaged in Retail sales, inventory-taking, reconciling cash receipts, or in performing services for customers.-Inventory stock and reorder when inventory drops to a specified level.-Hire, train, and evaluate personnel in Retail sales.-Review inventory and Retail sales records to prepare reports for management and budget departments.