Amber Klein Email & Phone Number

Greenwood, Sc, Us

Charlotte, North Carolina, United States

Successfully managed all aspects of community management on Spartan social media channels such as Facebook, Instagram, Twitter and Viber, to increase overall social impressions, engagement, and retention, with a follower base totaling over 6.8 million people.Successfully managed all aspects of 10+ Spartan Facebook groups of over 120,000 members, which included content creation, posting cadence, campaign promotions, daily engagement, resulting in double digit monthly gains in… Show more Successfully managed all aspects of community management on Spartan social media channels such as Facebook, Instagram, Twitter and Viber, to increase overall social impressions, engagement, and retention, with a follower base totaling over 6.8 million people.Successfully managed all aspects of 10+ Spartan Facebook groups of over 120,000 members, which included content creation, posting cadence, campaign promotions, daily engagement, resulting in double digit monthly gains in membership and overall engagement.Established guidelines, program details, and managed daily tasks and coordination of 200+ ambassadors for the 2019 Spartan Ambassador program. Specifically managed, created and sourced content, and supervised all aspects of three specialty Spartan Instagram pages and 12 Viber channels, which in turn had a monthly average follower growth of over 70%.Managed all Spartan Facebook event page creations, content sourcing, cadence planning, and posting of over 70 U.S. race events.Worked closely with onsite race directors and event teams to engage the community in the race day events, activities, and plans. Show less

Waxhaw, North Carolina

Successfully started and managed all aspects of a professional and licensed pet sitting business that provided the highest quality pet care of all types in the South Charlotte area.Marketed the business within the community through various marketing strategies in order to continuously build the client base, sales and profits.Acquired and trained professional pet sitters to work for the company, in which they assisted in maintaining the highest quality pet care per Pet Protege… Show more Successfully started and managed all aspects of a professional and licensed pet sitting business that provided the highest quality pet care of all types in the South Charlotte area.Marketed the business within the community through various marketing strategies in order to continuously build the client base, sales and profits.Acquired and trained professional pet sitters to work for the company, in which they assisted in maintaining the highest quality pet care per Pet Protege LLC standards.Maintained and controlled all expenses, budgeting, sales and profit on a daily basis, while still personally caring for pets in the area. Show less

Charlotte, North Carolina Area

Successfully manage all functions of the membership department at one of the largest YMCA’s in the country. Responsibilities include: budget and staff management, sales growth, strategic plan development and expense control.Achieved a 79% increase in membership units over projected annual goal while increasing total member base by over 10% to total approximately 18,000 members.Hired, coach, train and develop up to 35 part time and full time staff to provide the highest quality… Show more Successfully manage all functions of the membership department at one of the largest YMCA’s in the country. Responsibilities include: budget and staff management, sales growth, strategic plan development and expense control.Achieved a 79% increase in membership units over projected annual goal while increasing total member base by over 10% to total approximately 18,000 members.Hired, coach, train and develop up to 35 part time and full time staff to provide the highest quality of member services while maintaining and achieving sales and budget goals.Successfully manage sales revenues of over $5 million annually. Provide strong fiscal management for all areas of responsibility such as budget development, expense control, and monthly variance reporting and forecasting.Responsible for the overall creation and administration of the branch’s membership plan as it relates to sales and revenue goals as well as member experience, total health and retention efforts. Show less

Evaluated, designed and developed the C-Stories process for Bank of America in order to broaden the brand worldwide.Established and managed 26 locations in three countries in less than a three year time frame, while maintaining a strong partnership with the food service partners and Bank of America clients.Planned, implemented and strategized monthly marketing events that proved to increase sales. Drive traffic, result in a positive ROI and escalate awareness of the Bank of… Show more Evaluated, designed and developed the C-Stories process for Bank of America in order to broaden the brand worldwide.Established and managed 26 locations in three countries in less than a three year time frame, while maintaining a strong partnership with the food service partners and Bank of America clients.Planned, implemented and strategized monthly marketing events that proved to increase sales. Drive traffic, result in a positive ROI and escalate awareness of the Bank of America Store merchandise.Managed product lines to maximize revenues and provide the best experience for the Bank of America associates.Hired, trained, developed and coached the Bank of America Store teams.Balanced and maintained all store budgets while ensuring sales goals were met. Show less

Successfully managed a company top 120 dual gender store which surpassed its projected sales of $8.5 million within a one year time frame.Coached and developed a team of over 100 part time associates and 7 full time managers in exceptional visual merchandising, attentive customer service and suggestive selling skills that results in a 14% increase over sales projections.Attained a district leading shrinkage rating below 1% through extensive staff training on inventory management… Show more Successfully managed a company top 120 dual gender store which surpassed its projected sales of $8.5 million within a one year time frame.Coached and developed a team of over 100 part time associates and 7 full time managers in exceptional visual merchandising, attentive customer service and suggestive selling skills that results in a 14% increase over sales projections.Attained a district leading shrinkage rating below 1% through extensive staff training on inventory management and store security.Implemented superior selling, operation and visual merchandising practices that assisted in establishing the store as a key training location for district managers. Show less

• Supervise all aspects of the store operations to maximize sales, control expenses and reduce shrinkage. Was actively involved in the day-to-day operations and creating sales. • Increased store sales by 15.4% over plan and 17% over prior year.• Reduced shrinkage from 3.9% to 0.9%.• Hired, coached and developed up to 4 managers and 35 part-time associates.

• Managed all aspects of the district’s operations, including effective merchandising of inventory to maximize sales, increase corporate profit, control expenses and reduce shrinkage.• Managed nine stores in two states that had a projected sales volume of $7M and facilitated the opening of two new stores in North Carolina.• Successfully reduced the average shrinkage in the district by 0.2% each year.• Achieved sales growth each year over the previous year and plan goals by greater… Show more • Managed all aspects of the district’s operations, including effective merchandising of inventory to maximize sales, increase corporate profit, control expenses and reduce shrinkage.• Managed nine stores in two states that had a projected sales volume of $7M and facilitated the opening of two new stores in North Carolina.• Successfully reduced the average shrinkage in the district by 0.2% each year.• Achieved sales growth each year over the previous year and plan goals by greater than 5%• Designed floor moves for the corporate office to be implemented in all company stores. Show less

•Utilized merchandising and management skills to supervise all selling and merchandising activities in women's apparel, accessories, and lingerie to ensure gross profit, sales, salary cost and expense goals were met.• Prepared and developed a more balanced assortment plan to support $1.3 Million in sales and to be a competitive advantage in all departments which resulted in greater than 5.9% increase in gross profit.

Bachelor'S, Businees Administration/Major In Marketing

Proudly completed my Bachelor's degree in three years.

Education record