Amber Smith Email & Phone Number

Portsmouth, New Hampshire, United States

Dover, New Hampshire

• Managed all aspects of leave for high-level executives, including FML, short-term disability, parenting leave, personal leave, and state-specific leaves; averaging 15-20 cases requiring weekly attention.
• Processed confidential business partner and high-level executive promotional changes through privileged portal; completing an average of 10 high-priority requests per week.
• Lead continuous improvement efforts to recreate department-specific training resources; solicited feedback from teams within the department to prioritize which body of work to tackle first; eliminated the need of.
• Provided direct support to individuals with disabilities as defined by the Americans with Disabilities Act (ADA); operating often with unclear guidance and relying on problem-solving abilities.

Dover, New Hampshire

• Oversaw background check decisions for US-based roles; reviewing potential misrepresentation of experience, licensing impacts, or criminal components for incoming candidates; maintaining an average fail rate below 15%.
• Consulted with Employment Legal on possible VCCA (Violent Crime Control and Law Enforcement Act) violations for prospective candidates; recognizing any state or federal implications.
• Partnered with the background check vendor to identify areas of opportunity to decrease the amount of volume sent to the internal team; successfully decreased volume from 60% to 40%.
• Collaborated with Talent Acquisition to understand pain points during recruiting and onboarding process; modified background check packages available for recruiters to alleviate confusion; gainfully decreased available.
• Lead trainer for all incoming new hires to the department; providing continuous coaching and support; navigating growth and development opportunities.
• Delivered termination approval related to temporary work authorizations and invalid I9 completions; mitigated the risk of employing an individual unauthorized to work in the US; guided managers on next steps; delivered.

Dover, New Hampshire

• Researched and resolved basic employee, manager, and HRBP inquiries/requests regarding HR policies, procedures, programs, and systems; triaged any complex requests to the appropriate SME.
• Recognized by leadership as consistently exceeding metrics each month; achieved a 20% closure rate of requests via the ticketing system during year-end review, the goal being 10%.
• Acted as a mentor to new hires and other team members; successfully onboarded 5 in-person/virtual team members at one time amidst staffing shortage.
• Lead continuous improvement efforts by conducting peer-to-peer process walks; providing best practices and real-time coaching to gain efficiency.
• Handled employee and contractor Worker’s Compensation claims; consulted with the impacted individual to gather appropriate injury information and escalated as necessary.
• Explained pay-related issues to employees and managers; identified payroll discrepancies and inaccuracies; averaged the most inbound calls on a payday each month.

Kittery, Maine

• Supervised up to 15 team members driving daily operations, hourly sales goals, and shift assignments to ensure a positive customer experience.
• Established and assigned individual goals to sales and stock associates; monitor performance and provide real-time coaching to support them in achieving the assigned goals.
• Partnered with Store Manager on the execution of visual layout and merchandising to boost KPI results and maximize business opportunities; accounting for stock replenishment.
• Performed audits to meet company loss prevention standards of merchandise and daily revenue; balancing cash drawers and store safe; tracking unaccounted items for potential theft.

Exeter, NH

• Supervised up to 12 team members providing on-the-job training to enhance customer service, ensure accurate re-stocking of inventory and maintaining an attractive, safe and sanitary work environment.
• Met and exceeded sales goals; boost sales to surpass daily, weekly, and monthly goals with focus on KPI’s in specific product categories.
• Interacted directly with customers responding to questions and providing expert product information; manage all returns and consumer complaints.
• Stocked and managed new inventory weekly; assign pricing and make merchandising decisions regarding placement of new items in store in order to enhance the customer’s experience.
• Balanced cash drawer at beginning and end of shift; proficient in computer POS (Point of Sales) system; complete nightly deposit paperwork and deliver bank deposit.

Master Of Business Administration - Mba, Organizational Leadership

Bachelor'S Degree, Business Administration And Management, General