Amberlyn Etienne Email & Phone Number

Remote

Atlanta, Georgia, United States

Creating marketing strategies, brand messaging, and collateral to exemplify LAB Twenty 9's core values to build trust, credibility and brand awareness across all platforms. ____________As the marketing manager, I create project timelines using AGILE structure to outline key milestones, align teams, and ensure the end-to-end success of each product rollout. This requires coordinating with various teams to set goals and expectations, and review key milestones. I found establishing frequent touch bases are useful for gathering updates on progress and identifying and mitigating risks and issues to minimize impact to project timeline. In this role, I also spearhead meetings with the digital design team to outline a full rollout for each collection. For standard marketing campaigns, I create engaging web, email, and SMS collateral and manage multiple content schedules for each media channel using calendars and automation flows. This allows me to minimize workload and optimize impact to customers and build brand awareness to increase sales.

Orlando, Florida, United States

Managed numerous successful implementations for a leading cloud-based provider of business solutions in the BPaaS industry._______________As a client manager, I was the main point of contact through a series of complex implementation projects, with minimal oversight and on compressed sprints. Serving as a consultant and advocate for clients, I managed the day to day needs of clients from kick-off to live date, while overseeing and owning the end-to-end success of each new implementation project. Working hand in hand with leadership, internal teams and external vendors, I managed the project alignment, client setup, and supplemental client support to ensure project milestones were executed timely and met client expectations.Throughout each project, I led efforts to avert and mitigate client escalations and crafting solutions for complex implementation requirementsHighlights: Successfully executed complex implementation projects for mid-market and enterprise clients including Prysmian, Coca-Cola, Macy's, Phillips 66, Allianz, and GE Appliances.

Orlando, Florida, United States

Managed communication needs for over 500 clients while coordinating new product/service rollouts for the spending accounts business._______________In this role, I collaborated with technology leaders, partners and the product development team to create engaging and informative campaigns for new system releases and platform enhancements. I maintained existing communications, printed marketing materials, and the website for accounts across the entire book of business to ensure compliance with regulatory requirements as outlined by the IRS. I led regular audits of the business requirements database to ensure compliance and alignment with communications.Highlight: I joined a task force to establish emergency marketing collateral to capture the legislative changes associated with the coronavirus pandemic (COVID-19). I drove efforts to complete mass updates to all relevant communications across the entire book of business.

Orlando, Florida Area

In this role, I provided support to Client Managers and implementation team for new projects, while maintaining requirements standards and proper documentation across the book of business. I coordinated with client contacts, vendor contacts and leadership to implement clients onto the Spending Accounts platform.I granted access for new team alignments for implementation requirements databases. I collaborated with technology teams to build client portals on the spending accounts' platform in beta and production environments to match clients' custom business requirements.

Gainesville, Florida, United States

Gainesville, Florida Area

Securing donors and funding for a non-profit organization purposed to create a world where all girls and young women have power in a just and equitable society._________________In this role, I conducted research to target new donors and strategic partners within the local and state community to grow program funds. I created collateral materials that raise awareness, engage donors, update stakeholders, and promote brand messaging for community outreach events.Highlight: Drafted program that secured over $45,000 in grant funding for the Capital Campaign project.

Gainesville, Florida Area

· Performed internal audits to ensure procedural compliance and quality assurance· Coordinated and promoted community and fundraising events· Assisted with general administrative tasks and routine case work

Bachelor Of Arts - Ba, Political Science And Government

Education record