Amber Faulk Email & Phone Number

Beaumont, Tx, Us

Remote

Taking steps to improve the health and well-being of a population by working closely with HR teams and executives to deliver personalized programming and best-in-class benefits.

Client Success Executive specializing in employee benefits, dedicated to fostering proactive engagement and empowering individuals to prioritize their health and wellbeing. I collaborate closely with HR teams to educate employees about our company-sponsored benefits, ensuring a comprehensive understanding of healthcare, insurance, and other key offerings.

I help HR and Benefit teams identify and communicate services that support Mental, Behavioral, and Physical Health and Well-being. Understanding how to streamline fragmented benefits and helping employees understand the support they have available can help your HR team function more efficiently and effectively.

The Woodlands, Texas, United States

Contract manager for a globally operating oil & gas client based in Texas. Responsibilities include consulting, design, and operations of corporate fitness and wellness centers in collaboration with HR Benefits, Facilities, HSE, and IT departments to reach over 14,000 employees.Account management from the presentation phase through post-sales client service including contract compliance, financial management, recruiting, staff training, renewals, and point of contact for third-party vendors and developers.Key Deliverables:• Post-sales implementation, client service, renewal, and compliance on a $2.1m program plan• Launched 3 SaaS platforms (Wellbeats, Daxko, Virgin Pulse) ensuring end-user engagement• Increased digital engagement 58% over 4 months by developing a formal communications plan

Beaumont, Texas, United States

Coordinator of revenue-generating programs in Fitness, Aquatics, and Youth departments, as well as member retention programs such as the Group Fitness department. Driven to empower people to live better, healthier lives by sharing knowledge that motivates them to meet their goals. Partnered with the Christus LiveWell network to offer large-scale community education services on a variety of wellness-based topics.Key Deliverables:• Increased overall revenue by expanding service offerings, exceeding sales targets by 22%• Increased service-based revenue by 34% by focusing on quality, referrals, and marketing• Cut $300k cost during budget analysis, redistributing revenue to grow new service lines

Beaumont, Texas, United States

Supervisor for fitness-based programs and services with a focus on behavior change and healthy lifestyle. Led a team of over 30 instructors who hosted on average, 75 classes per week. Initiated a quarterly training and development program where experienced instructors mentored incoming staff interested in learning new formats or refining skills.Utilized defined metrics and KPIs to evaluate success and define opportunities to expand as well as proven systems for member onboarding and customer service.Key Deliverables:• Led fitness product development and growth strategy exceeding team revenue goal by 21%• Increased YoY fitness program participation 35% through quality and community partnerships• Expanded educational services by hosting a monthly wellbeing seminar series and leading breakout sessions for the LiveWell Women’s conference, an annual event reaching over 2,000 attendees

Beaumont

Key Deliverables:• Membership sales, client appointments, upgrades, and customer service• Post-bariatric, senior, and weight-loss clientele; responsible for $15k in annual revenue• Pilates, group fitness, and yoga instructor averaging 17 members per session• Designed social media communications to drive participation and growth

Beaumont/Port Arthur, Texas Area

Provided safety supervision, member engagement, and delivered health education, services, and outreach activities. Led group exercise classes and personal training sessions, delivering fitness assessments, and exercise prescriptions.Coordinated with membership and bariatric (medical weight loss) health center to identify areas for growth and established a Beginner Bootcamp to introduce those weary of fitness to beginner-friendly options.

Vidor, Texas

Office Manager and Flooring Design Consultant for a full-service flooring company that provided goods and turnkey installations to commercial and residential consumers. Accounting responsibilities included using QuickBooks and MS Excel to manage and analyze accounts payable and receivable, compute payroll for over 15 employees at two locations, and monitor purchasing and receiving of inventory and special orders. Sales responsibilities included D2C and B2B sales, growing and leading an inside sales team, tracking job profits, and handling customer concerns. Worked closely with company leadership and local sales representatives to manage inventory, purchasing, and promotions.

Bachelor'S Of Science, Exercise Science And Fitness Management

Activities and Societies: Dean's List

Bachelor'S Of Business Administration, Marketing

Activities and Societies: American Society for Quality (ASQ)