Amber Murphy Email & Phone Number

Albany, Ny, Us

•Leads a highly successful team devoted to superior customer experience•Improved team goals 3x YoY•Forecasts projections for churn, campaign growth, and monitors activity for reporting•Develops materials and online portal for team to operate at a highly efficient manner•Facilitates daily, monthly, and quarterly trainings to help team members develop skills that improve client experience

- Builds meaningful and relevant dashboards that reports metrics to advertisers on a monthly basis.- Identifies trends to improve advertisers' current digital campaigns.- Coordinates assets collection for new customers.- Manages multiple tasks and conversations between advertising teams when campaigns are pacing below expectations.- Maintains positive customer experience at every touchpoint with setting expectations and timely follow through.

- Utilizes graphic design skills to develop visual digital content to drive brand awareness and audience engagement- Writes/edits blog entries- Creates infographics, quizzes, and other engaging social media posts- Consults on appropriate timelines to distribute content for maximum reach

Running Coach (UESCA Certified) - Fosters learning for proper running advancement to accomplish 5K goals - Assists with customer running questions/concerns - Locates/maps out running locations for effective 5K progressGroup Fitness Instructor (AFAA Certified) - Teaches kickboxing classes based on proper form and timing - Provides proper warm-up and cool downs for each class - Selects music that fosters participation

- Coordinates and monitors internal and external communications to ensure timely contracted advertising campaign execution while delivering excellent customer service- Assists with contract creation, artwork submission, and ordering materials- Identifies and resolves campaign problems with proper notification to Account Executives and customers-Pulls, analyzes, and sends detailed proof of play/install reports to customer to show campaign progress-Assists with contract revisions, sending invoices and updating customer contact information using internal software systems

- Maintained national motor vehicle accounts, billed completed title work once received- Provided accurate state and vendor fee estimates, processed filing forms for all fifty states- Met estimated TAT and executes transactions with excellent attention to detail- Worked on individual and team goals to create an integrated and efficient system- Trained new employees on efficient internal and external processes- Consistently developed training content for employee use/engagement

- Programmed finance and insurance forms for multiple dealerships across the United States- Programmed forms like gap, accident life and disability insurance, service contracts, retail contracts, and lease contracts, purchase orders and invoices, etc - Fielded phone calls to support dealers’ problems that require on the spot solutions

- Deposits, withdrawals, product cross-promotion- Assisted with head teller duties when required

- Cross-promoted products customized to customer need- Maintained a positive team environment while collectively achieving daily marketing goals

Certificate, Digital Marketing

- Gained hands-on experience in SEO, content marketing, website conversion optimization, display advertising, and email marketing..

Master Of Arts - Ma, Integrated Marketing Communication

Bachelor Of Arts (B.A.), Sociology

Activities and Societies: Presidential Honors SocietyMinor in Linguistics

Advanced Regents Diploma, Honors/Regents High School/Secondary Diploma Program