Building and maintaining client portfolios, compiling statistics and data for business analysis and projection, managing and consulting current and future projects, designing and implementing documents and contracts for municipal and provincial by laws and assisting a variety of property owners in managing and operation of their assets.

• Coordinated operational requirements for the department including staff scheduling, training,mentoring, coaching, and leadership for employees • Developed strong working relationships with staff members to support ongoing personal development to drive a culture of engagement and job satisfaction• Established and exceeded ambitious sales targets through a range of customer-focused initiatives designed to drive repeat business and referrals, leading to an increase in sales volume and customer satisfaction• Built and maintained professional business relationships with over 20 brand vendors, allowing for communication with the most up to date information to be delivered to the store’s clientele• Conceptualized a series of weekly trend events and quarterly beauty mingles to fundraise, attract the attention of new customers, and build exceptional brand awareness through marketing and word of mouth• Always implemented operational procedures to design the ideal customer experience by reducing wait times and delivering a friendly and informative customer experience

• Serviced clients in their homes with the activities of daily living, performed light housekeeping and meal preparation where applicable, provided positive companionship and support in a safe and effective manner while promoting independence• Trained in a variety of special functions from physical to cognitive as outline in the client’s care plan• Displayed time management and organization to perform tasks as necessary, along with arrival and dismissal of appointment times• Adhered to company policy to ensure client confidentiality, safety and dignity while executive company protocols to provide quality care, reporting and documenting as per agency policies and systems