· Primary liaison for the company, maintaining positive relationships with staff, leadership, and customers· Provide strategic support for business operations, including data monitoring and KPI analysis to drive process improvement· Coordinate meetings, events, and classes for a team of over 20, ensuring optimal resource utilization· Manage operational logistics to enhance efficiency and effectiveness in day-to-day tasks· Lead curriculum development and workshop facilitation initiatives· Conduct regular data analysis to monitor business performance and identify growth opportunities· Facilitate community growth through leadership in classes, training programs, and meetings· Develop and implement organizational strategies to drive operational excellence and expand member base· Cultivate partnerships with local businesses, stakeholders, and non-profit organizations to enhance community impact· RYT-500 / eRYT-200 | Hatha, Vinyasa, Aerial and Restorative Yoga· Continuing Education Provider / YACEP

Consumer & Community Banking | Card Lending Services | New Customer Engagement Quality Analysis Strategy, Development & Oversight· Spearheaded initiatives to enhance risk management and operational efficiency for Card Lending organization· Devised strategies to ensure audit readiness and maintain quality control standards· Led multiple project improvement efforts focused on process efficiencies and effectiveness· Managed and executed numerous complex projects to optimize operational performance· Provided executive-level support to the entire Card Operations organization and leadership team· Ensured alignment with risk management objectives and directives from regulatory bodies such as CFPB· Played a key role in supporting an employee engagement program benefiting 10,000 employees across four sites

Consumer & Community Banking | Mortgage Banking | Quality Control· Cultivated collaborative partnerships across business lines, facilitating Quality Assurance project development· Offered strategic insights to optimize operational efficiency, contributing to the achievement of objectives· Implemented impactful change initiatives aimed at enhancing productivity and quality standards supporting Mortgage · Developed a Quality Assurance program for Mortgage resulting in measurable improvement.· Supervised staff training and development initiatives, fostering a culture of continuous improvement