Shay C. Email & Phone Number

Hyattsville, Maryland, United States

• Managed electricians to ensure they are staying on schedule throughout their day and getting materials that they may not have.
• Submitted electricians PTO and requested day offs to the correct management personnel.
• Promptly answered phone calls, emails and Angie’s List inquires from customers looking to get on the schedule or quotes.
• Knew how to properly schedule the right amount of time for service calls.
• Frequently reworked the schedule due to cancelations, call outs or emergency calls (including when the schedule is booked out 3+ weeks).
• Ensured job tickets didn’t have return work. Promptly followed up with the customer if return work was required.

Waldorf, Maryland, United States

• Answered phone calls efficiently to answer questions and schedule patients for the dentist.
• Obtained accurate information from patients when scheduling to verify insurance coverage.
• Rearranged the schedule, including efficiently filling slots in the schedule when appointments opened throughout the day.
• Checked in patients while following all official COVID guidelines, HIPAA security & file updating.
• Presented patients proposed treatment plans while answering questions regarding financial concerns.
• Assisted patients with financial planning and coverages related to procedural costs.

Bar Harbor, Maine

• Consistently help clients find the best tour to fit their needs.
• Offering & selling other options if the original tour the client wanted is no longer available.
• Successfully completed Whale Sense training to help inform the clients on the tours.
• Merchandised the retail sales floor.

Bangor, Maine Area

Bangor, Maine Area

• To provide excellent customer service, while ensuring customer satisfaction and boosting the stores sales. I was hired on as a Seasonal Sales Associate in July of 2018 & was kept on as a Part Time Sales Associate in.
• Merchandised outfits & displays to assist in up-selling.
• Consistently received Employee of the Month due to high sale volume.
• Ensured all opening & closing procedures were done quickly and efficiently every shift.
• Responsible for covering shifts if associates/managers called out.
• Assisted with scheduling associates when short staffed.

Bangor, Maine Area

• Compassionately and accurately understood clients needs, wants & values when enteringtheir homes.
• Consistently provided proper guidance to multiple varying clients within one house.
• Actively understood & respected that I was an aid in the clients home, not an authority.
• Communicated clearly to other coworkers about activities & the clients behavior throughout the day to help prepare them for their shift.
• Respected & maintained client confidentiality through HIPPA.OHI, a Maine non-profit corporation, supports people with disabilities to live productively in their communities. www.ohimaine.org

Bangor, Maine Area

Bangor, Maine Area

I was responsible for finishing the tasks given to me on a reasonable timeline. I helped wherever I can, whether it be grading papers, helping students with questions or doing other tasks assigned by the teacher.

Bangor, Maine Area

Brewer, Maine

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Delta Zeta Sorority

Hs Diploma, Business Leadership, A

Activities and Societies: LifeSmarts State Championship Team 2016 & 2017.

Business Course Work, Business Courses, A'S

Accounting - BUA111 Intro to Psych- PSY Introduction to Business - BUA101 Computer Applications- BCA115 Principals of Management- BUA141

Liberal Studies, General Education Courses

American History- HTY 103, HTY 104 Chemistry- CHY 101

Liberal Studies, General Education Courses

English- ENG 101, ENG 102 Math- MAT 111, MAT 124

Bridge Year Student

Activities and Societies: Queen City Club, Varsity Cheerleading

Liberal Studies & Business Courses, Business, A'S

Microeconomics - BA211 Speech - COM100