• Created a customer-centric environment by building lasting relationships with customers through high level customer service and brand awareness• Educate, coach, mentor, and inspire team members based on their individual strengths, opportunities and needs• Plan and implement monthly store set including hardware changes, product placement, and visual displays both in the store and windows• Liaison with corporate for store systems involving POS, phones, handhelds and tablets• Ensure store is properly stocked with appropriate supplies and registers maintain required change through WB Mason and Brinks• Train and mentor Operations Managers at other locations• Assisted onsite with new store openings, relocations, and remodels

• Increased same store sales in 2015 20% over prior year and maximized bonus opportunities• Awarded the Presidential Circle of Excellence award for overall annual performance• Obtained shrink results of 0.12% which exceeded the company expectation of 0.75%• Assigned to problematic stores to resolve high shrink issues and low sales volume• Aided corporate store support to write policies and procedures• Solely designed the POS screen layout and developed a tool for compiling a list of VIP customers that was used in all 126 stores• Assumed role of Acting District Manager for duties including training, leading conference calls, travel, and problem solving• Assisted in design and compiled information for the Managers in Training manual• Communicated daily with store support on feedback for proper procedures, policy updates, and POS system concerns• Trained corporate employees on store level operations• Managed three locations simultaneously as the store manager with individual store staffs ranging in size from 8-12 employees including members of management and sales associates• Audited daily sales transactions including voids, shipping manifests, transfers, returns and discounts • Interacted with corporate buyers on merchandise needs and customer feedback

• Processed large quantities of shipment for display and backstock in an organized manner• Opened and worked first Technicolor prototype store in area• Balanced cash registers, made bank drops and change orders• Increased in-store credit card accounts

• Increased same store sales in 2004 over prior year by 15%• Reduced shrink from a 1.5% down to 0.3%• Assisted District Manager with store audits, other stores’ inventories, reporting, and events such as fashion show accessorizing• Excelled in increasing prosecution of shoplifters per corporate policy• Won various awards for visual displays and secret shop results• Number one store in region for 14k gold ear piercings