Amber Waskow Email & Phone Number

Houston, Texas

• Manage the payroll and billing team for recruitment operations with an average contract staff of over 300 workers across the U.S.
• Responsible for processing internal staff payroll for over 100 salaried & commissioned employees, issuing final pay for terminated employees, and responding to unemployment claims.
• Manage and resolve billing queries raised by clients and headquarters’ credit control department in the U.K.
• Collaborate with legal and operations departments on invoicing terms for new customer contracts.
• Generate ad-hoc reporting to managers and clients as requested.

Houston, Texas

• Processed payroll for W-2 and 1099 contract staff.
• Responsible for new employee setup including insurance deduction and garnishment processing.
• Worked with accounting department to resolve insurance deduction variances.
• Responded to billing and payroll queries from clients and staff.
• Contributed to ADP system implementation and migration from Paychex.

Houston, Texas

• Developed and maintained various reports on onboarding and payroll/billing activity.
• Ensured all updates were made to the payroll and billing system and any gaps were flagged and resolved.
• Led meetings to improve processes affecting internal and contract staff.
• Managed Receptionist and Administrative Assistant.
• Maintained responsibility of various operations tasks below.

Houston, Texas Area

• Responsible for vendor contract negotiations and management, equipment/furniture and supply authorizations, and liaising with building management.
• Oversaw commercial insurance renewal and worker’s compensation audits.
• Worked with broker to negotiate health insurance renewals and led open enrollment process for internal staff of 50 and contract staff of over 500 individuals.
• Administered 401k plan and completed yearly census and audit.
• Handled employment verifications, background checks, offer letters, internal onboarding procedures, new hire orientations and paperwork, system training, and transitioning of expats.
• Responsible for unemployment claims, FMLA and PTO tracking, internal announcements, and reporting for corporate HR department.

Houston, Texas Area

• Completed enrollments, terminations, and updates of medical, dental, vision, life, and voluntary insurance and 401k plans for internal and contract staff.
• Handled yearly census and audit requests from brokers and third party administrators.
• Assisted Payroll department with data entry and reconciliation of bi-weekly payroll as needed.
• Researched and resolved invoice queries raised by the billing department in the UK.
• Audited and packaged outgoing invoices on a monthly basis.

Houston, Texas Area

• Processed weekly and semi-monthly payroll and related invoicing for contract employees of four personnel service entities.
• Benefits duties included meeting with benefits and third-party administrators during benefit change period, enrolling and canceling employee benefits including health insurance, dental insurance, and flexible spending.
• Human Resource duties included maintaining I-9s, reporting new hires, answering wage inquiries on former employees, conducting new hire orientations, tracking paid time off, interviewing, hiring and training support.
• Assisted with new database implementation and provided staff training.
• Supervised administrative staff of six employees.