Amber Chen

Amber Chen Email and Phone Number

Senior Customer Experience Specialist - Expedia Partner Solutions @ Expedia Group
Shanghai, China
Amber Chen's Location
Shanghai, China, China
About Amber Chen

A young and motivated individual, with a passion for the hospitality and travel-related industry. I have experience in various industries including hospitality, e-commerce, and travel. My advisors and employers have commended me for my high level of interpersonal skills and naturally engaging personality. My goal is to learn new things and deliver innovative solutions to challenging problems while bringing positive influence to other people.

Amber Chen's Current Company Details
Expedia Group

Expedia Group

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Senior Customer Experience Specialist - Expedia Partner Solutions
Shanghai, China
Amber Chen Work Experience Details
  • Expedia Group
    Senior Customer Experience Specialist - Expedia Partner Solutions
    Expedia Group
    Shanghai, China
  • Expedia Group
    Senior Customer Experience Specialist - Expedia Partner Solutions
    Expedia Group Apr 2024 - Present
    Shanghai, China
  • Expedia Group
    Inclusion And Diversity Champion (Apac)
    Expedia Group Jan 2021 - Present
    Shanghai, China
    • Coordinate events with internal groups in the field & manage localized initiatives in APAC.• Deliver and share I&D concepts to reach the goal of creating an inclusive and exceptional workplace.
  • Expedia Group
    Customer Operations Specialist-Expedia Partner Solutions
    Expedia Group Nov 2022 - Mar 2024
    Shanghai, China
  • Expedia Group
    Lodging Service Associate
    Expedia Group Sep 2020 - Nov 2022
    Shanghai, China
    • Respond to lodging partners’ general questions and support inquiries on products.• Provide lodging partners self-service support related to product management and promotions.• Provide financial support (disputes, questions, etc.) to lodging partners.• Respond to critical & complex lodging partners’ issues, co-operating with other internal teams.• Supervise Expedia’s new partners’ onboarding process and optimize their products.• Adhere to defined procedures, standards, and performance expectations.• Lead cross-support projects, co-operating with other regions.
  • Expedia Group
    Lodging Partner Associate Iii
    Expedia Group Dec 2019 - Aug 2020
    Shanghai, China
  • Simplicity
    Project And Operation Manager
    Simplicity Jun 2018 - Jun 2019
    Shanghai, China
    • Product: CityWalk/CityLab/CityRace• Coordinate and prepare the business meeting with the project partners including files needed.• Monitor the working process of the project and communicate with team members.• Execute the project or product and control the overall quality/outcome.• Keep in contact with customers/partners afterward and maintain relationships.
  • Simplicity
    Assistant To Chief Executive Officer
    Simplicity Jun 2018 - Jun 2019
    Shanghai, China
    • Coordinate and manage CEO’s daily schedule including internal and external meetings.• Provide general secretarial services to CEO.• Act as liaison between CEO and direct reports and related contacts.• Maintain team contact list, mail group.
  • Hospitality And Tourism Management Graduate Student Association, Oklahoma State University
    Treasurer
    Hospitality And Tourism Management Graduate Student Association, Oklahoma State University Sep 2017 - Jun 2018
    Stillwater, Oklahoma
  • Oklahoma State University
    Graduate Teaching Assistant
    Oklahoma State University Aug 2017 - Jun 2018
    Stillwater, Oklahoma
    • HRAD2153-Introduction to Hospitality Accounting (Independent teaching sessions)• HRAD3213-Hospitality and Tourism Management and Organizations• HRAD2283-Hospitality Industry Financial Analysis (Independent teaching sessions)• HRAD3783-Hospitality Industry Human Resource Management
  • Fu Jen Catholic University
    Graduate Teaching Assistant
    Fu Jen Catholic University Feb 2015 - Aug 2016
    New Taipei City, Taiwan
    • Overseas Visit with Hospitality Focus (Hong Kong & Macao)• Cross-cultural Learning Program in Hospitality (The Philippines)• Integrated Resort Management
  • Altira Macau
    Hotel Operation Intern
    Altira Macau Jun 2013 - Aug 2013
    Macao Sar
  • Zhuhai Holiday Resort Hotel
    Sales And Marketing Intern
    Zhuhai Holiday Resort Hotel Aug 2012 - Sep 2012
    Zhuhai, Guangdong, China

Amber Chen Skills

Amos Spss Sem Microsoft Office Microsoft Powerpoint Hospitality Management Human Resources Cross Cultural Research Front Line Employee

Amber Chen Education Details

Frequently Asked Questions about Amber Chen

What company does Amber Chen work for?

Amber Chen works for Expedia Group

What is Amber Chen's role at the current company?

Amber Chen's current role is Senior Customer Experience Specialist - Expedia Partner Solutions.

What schools did Amber Chen attend?

Amber Chen attended Oklahoma State University, Fu Jen Catholic University, University Of Macau.

What skills is Amber Chen known for?

Amber Chen has skills like Amos, Spss, Sem, Microsoft Office, Microsoft Powerpoint, Hospitality Management, Human Resources, Cross Cultural Research, Front Line Employee.

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