Kierra Smith Email & Phone Number

Greater Atlanta Area

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.Enhanced communication between clients and providers through consistent follow-ups and progress updates.Partnered with physicians and documented patient interactions and interventions in electronic charting systems.Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.

Greater Atlanta Area

Operated telephone switchboard to answer calls, provide information, take messages, schedule appointmentsResolved complaints from clients, patients, and visitorsMaintained appointment calendars & Scheduled for 13 locationsMaintained working knowledge of MS OfficeTrained new front desk staff members, created a team environment and ensured consistent service quality for patients.Ensured records were present, accurate, and complied with appropriate requirements and retrieved medical records upon requestMaintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.Coded diagnoses, operations, and procedures for appropriate reimbursementEnsured compliance with industry regulations regarding safety standards and data privacy through diligent oversight of front desk operations.Performed wide-ranging administrative, financial and service-related functions.Developed and implemented strategies to streamline office operations.Drafted common document templates to reduce time spent creating documents from scratch.

Greet customer upon arrival, and responded to customer inquiries and quickly resolved complaints. Perform quality check on merchandise, assisted with product selection as needed. Monitor cleanliness and tidiness of product and merchandise displays. Set up marketing displays, shelves, and racks with promotional items

Greater Atlanta Area

Deliver exceptional service by greeting and serving customers in a timely, friendly manner; Performed opening and closing duties, such as restocking items, taking inventory, prep workstations, complete paperwork and filing grocery cases.