Best 5 Star Hotel in Karachi Pakistan with excellent security, seven food & beverage outlets, conference facilities, outdoor heated pool, gym, spa, club floor, Avari ladies floor and much more.

Involved in Organization Development, Re-structuring, Human resource planning and development, HR Consultation including recruitment and training.Conduct trainings and workshops in the areas of my expertise.Analyze data gathered and develop solutions & alternative methods of proceeding.Design, evaluate, recommend, and approve changes of Policies, SOPs and KPIs. Confer with personnel concerned to ensure successful functioning of newly implemented procedures.To facilitate the organization in development of human resource department and to aid organizational change along with healthy policies.To provide support in learning and development, on areas like, availability of training information to all staff and sourcing information where necessary.

Job ResponsibilitiesReplacements and Claim ManagementSupervise and motivate staff engaged in central functions in the service department, including fiscal claiming, facilities management, decentralized personnel, record keeping.Serving as a primary contact for clients and inquiries regarding schedules, invoices, pricing and demands. Attending to a world of consumer products and services demands and trouble-shooting related consumer complaints, both locally and nationally. Facilitate recruitment and conduct training sessions on customer relations and product knowledge.Defining SOPs for the smooth operation of repairs and replacements.Designing systems for smooth processes especially for the replacement cases.Offering purchasing grants to the customer and facilitating deal negotiations. Reconciliation and approvals of all claims from nationwide service centre.Customer Relations SurveysNet Promoter Score (NPS)Consumer Satisfaction Measurement (COSAM)Contact Centre (Project Coordinator) Planning, directing and managing designated project(s) and ensuring that objectives are accomplishing in accordance with the outlines priorities.Results analysis of operations; defining newer, innovative and efficient uses of resources and looking over consistent review of progress and assessing project status reports throughout operational phase. ParticipationsRepresented company alongside the human resources team at city-wide job fair (2008).Attended "Customer Contact Council" conference- discussion forum on Shifting The Loyalty Curve.Participant in various tele-conferences for organizational objectives.

Responsibilities in Contact Centre & CORD DepartmentManaging team meetings and presentations and training of newly hired representatives regarding system and product information also dealing with day to day affairs of the internal customers.Making monthly presentations for month-end deliverables to senior management.Interacted with multiple departments including the Contact Center, Investigation Resolution Unit, etc. (Backend support dept., Khi-Call Cord Team). Co-ordination with all related departments: Engineering, Service Centers, Marketing in Karachi and other cities; highlighting issues and providing solutions.Minimizing churn ratio by maximizing customer's satisfaction level.Participations:Training on " Team Building ", conducted by Nadeem Chowhan from Navitus.

OperationsClearing (Inward and Outward.)Account Opening, Cheque Book Issuance etc.Remittances (Branches Credit/Debit advices, Pay Order ,DD's, etc)Lockers.OBC/Intercity Clearing etc.Customer Dealing.Cash Dealings.

Responsible for teaching Mathematics, English and Science subjects