Austin Brown Email & Phone Number

Atlanta, Georgia, United States

Hybrid

Client support focused on escalation management, promoting a positive team environment, encouraging personal and professional growth of Relatient's Support Team.

Remote

Client support surrounding Relatient's Enterprise accounts. Relationship building with account contacts, communicating high-level issues to Customer Success Managers, coordinating the efficient and timely resolution of product related inquires and issues.

Remote

Client support surrounding the timely and efficient resolution of product related inquiries and issues focusing on our Channel Partner Clients.

Ownership of support, process outlining, training, testing, QA surrounding proprietary web-based data capture and reporting software solutions; internally and client facing. Remote end-user issue resolution and troubleshooting. Coordination of product updates between users and developers. Process design/implementation and project management/QC of.

Marietta, GA

Responsibilities included: Communication, management, and direction of software development from conception to launch. Coordination between users and developers. Management and execution of travel based survey projects. Building and supporting client and vendor relationships.

Kennesaw, GA

Responsibilities include: On and off-site management of various overseas projects. Process creation for new and incoming business. Intercontinental travel and on-site project lead.

Kennesaw, GA

Responsibilities include: Training and working alongside individuals to assist in updating digital store layouts to match the new footprint of recently executed projects within The Home Depot as well as tracking individual and overall progress while promoting a positive work environment. Team management, quality control, process improvement, team building.

Kennesaw, GA

Responsibilities include: Updating and maintaining digital layouts of The Home Depot locations to improve and assist in customer experience, associate abilities, store planning, and future project execution. Providing support to 3rd party labor teams completing capital projects within The Home Depot while facilitating tactful communication between vendors.

Kennesaw, GA

Assisting field teams working inside The Home Depot on multiple projects as well as providing direction and assistance over the phone to teams in store. Helped facilitate issue resolution in a personable, timely manner while simultaneously managing multiple different project issues.-overnight call support-issue resolution

Various Locations

Traveling Merchandise Representative helping complete Capital Projects and consolidated resets for Home Depot as well as fixture assembly for newly constructed Academy Sports. Managing revolving teams to ensure deadlines are met. Responsible for project completion, process improvement and time management.

Smyrna, GA

Managing and training contracted individuals in software navigation and project completion. Ensuring accurate data management and project execution.