Ana Maria Cuellar, Pmp® Email & Phone Number

Hollywood, FL, US

Miami, Florida, United States

• As the Client Success Manager, I am responsible for driving success and satisfaction for our valued clients. Leading a dedicated team, I collaborate closely with Fortune 500 and 1000 companies to ensure their.
• Direct and mentor a high-performing Customer Success team, fostering a culture of excellence and accountability to achieve outstanding client program performance and satisfaction.
• Oversee the Project Management Office (PMO) responsibilities, ensuring effective project planning, execution, and monitoring to deliver projects on time and within budget.
• Utilize data analytics to drive insights and decision-making, analyzing client success metrics, KPIs, and program performance to provide strategic recommendations for continuous improvement.
• Stay well-informed of industry trends and market developments, leveraging knowledge to identify opportunities for program enhancements and drive innovation.

• As an Account Manager, I played a critical role in managing and nurturing relationships with our valued clients, ensuring their satisfaction and success.
• Serve as the primary point of contact for assigned client accounts, building strong relationships and understanding their unique needs and objectives.
• Collaborate with cross-functional teams to develop and execute strategic account plans, aligning with client goals and driving value through our solutions.
• Proactively identify growth opportunities and upsell potential within client accounts, effectively managing contract renewals and driving revenue growth.
• Track account performance and customer satisfaction, addressing any concerns or issues promptly to maintain high levels of client retention.

Miami/Fort Lauderdale Area

• As a Program Manager, I successfully led and executed complex programs, ensuring seamless operations and achieving desired outcomes for our clients.
• Establish and oversee cross-functional project teams, ensuring alignment and collaboration throughout all stages of program implementation.
• Develop and manage comprehensive project plans, including schedules, resources, budgets, and risk mitigation strategies.
• Monitor and track project progress, providing regular updates to stakeholders and proactively identifying and resolving any issues or bottlenecks.
• Conduct program performance assessments, leveraging data and insights to make informed decisions and drive continuous improvement.
• Collaborate closely with clients to understand their program requirements and objectives, delivering customized solutions that exceed expectations.

Miami/Fort Lauderdale Area

• As a Project Manager, I successfully managed and delivered various projects, ensuring their timely completion and adherence to quality standards.
• Define project objectives, scope, and deliverables, working closely with stakeholders to ensure clear expectations and alignment.
• Develop detailed project plans, including timelines, resource allocation, and budget management.
• Coordinate and communicate with cross-functional teams to execute project tasks and milestones, ensuring seamless project coordination.
• Monitor project progress, identifying and addressing any deviations or risks, and implementing corrective actions as needed.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Minor, Psychology