Responsible for opening the cafe, and running store operations for theduration of the scheduled shift (e.g. cash management, ensuring the accuracyof inventory counts, organization of the work floor, deployment of employees,and ensuring the completion of delegated tasks)Setting goals for performance and deadlines in accordance with thecompany's mission and valuesPresent to address and resolve customer issues that ariseEquipped with the ability to manage the work of… Show more Responsible for opening the cafe, and running store operations for theduration of the scheduled shift (e.g. cash management, ensuring the accuracyof inventory counts, organization of the work floor, deployment of employees,and ensuring the completion of delegated tasks)Setting goals for performance and deadlines in accordance with thecompany's mission and valuesPresent to address and resolve customer issues that ariseEquipped with the ability to manage the work of others and provideconstructive feedback, coaching, and trainingCultivated impactful and lasting relationships with customers by providing asafe and welcoming environmentCertified Barista Trainer Show less

Arranged place settings attractively and ensured the cleanliness of all servewareEducated guests on daily specials and menu offeringsCommunicated effectively with back of house kitchen staff regarding guestallergies, dietary restrictions, and other special requestsUsed POS terminals for inputting orders, calculating totals, splitting bills andclosing off checksProvided excellent customer service by anticipating guest needs )e.g. toppingoff and refilling drinks… Show more Arranged place settings attractively and ensured the cleanliness of all servewareEducated guests on daily specials and menu offeringsCommunicated effectively with back of house kitchen staff regarding guestallergies, dietary restrictions, and other special requestsUsed POS terminals for inputting orders, calculating totals, splitting bills andclosing off checksProvided excellent customer service by anticipating guest needs )e.g. toppingoff and refilling drinks, condiments, desserts, etc. Show less

Co-ordinated shuttles and valets for customers leaving their vehicles forserviceWorked closely with a team of mechanics and service advisors to anticipateand assist with the needs of customersExplained the services rendered as well as recommended additional serviceswhich helped increase overall salesefficiently processed cash, credit, debit, and voucher program payments forcustomersListened to customer feedback, and dealt with concerns to remain compliantwith… Show more Co-ordinated shuttles and valets for customers leaving their vehicles forserviceWorked closely with a team of mechanics and service advisors to anticipateand assist with the needs of customersExplained the services rendered as well as recommended additional serviceswhich helped increase overall salesefficiently processed cash, credit, debit, and voucher program payments forcustomersListened to customer feedback, and dealt with concerns to remain compliantwith the company standards and procedures Show less

Achieved high customer satisfaction scores by de-escalating complaints quicklyProcessed cash, credit and debit purchases and returnsDrove sales and add-on purchases by promoting specific item options tocustomersMaximized customer satisfaction by providing assistance with location ofproducts, purchases, and rewards programsInspected items for damages and reported issues to Supervisors and providedreturns, or replacements of items for customers