Senior Service Delivery Leader
CurrentHeading Operations for telecom via multiple channels (Chat & Voice) with a span of 500FTE
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Ameenullah S. is listed as Senior Service Delivery Leader at Concentrix Inc., a company with 191 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ameenullah S..
Ameenullah S. previously worked as Deputy General Manager Operations at Cogent E Services and Head Of Operations at Business Bay. Ameenullah S. holds Bachelor Of Science (Bs), Physics Math And Electronics from Al Ameen College.
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With over 22 years of experience in Service Delivery and Business Development, across Hospitality, Telecom, Banking and Education, and e-Commerce, I am a business leader whose strength lies in adapting to changing customer needs and delivering results!Being a leader I’m committed to the organization’s goals and strike a balance between exceeding customer expectations and driving performance, efficiently and profitably through Six Sigma, VAS and RPA implementation. My strong work ethic makes me a fair, unbiased leader who does not shy away from challenging status quo, asking uncomfortable questions and making tough decisions.I am extremely passionate about grooming and developing talent. I personally mentor my team members to grow as leaders and thrive in creating high performing, self-sustaining, empowered teams, who keep raising the bar and infuse innovation and creativity in their work.Strengths and Core Competencies:• Strong customer focus• Collaborative relationship building• Result-oriented• Challenges status-quo; Encourages creativity and new ideas• Empowers team members• Passionate about mentoring and leadership development• Ability to quickly adapt to changing business needs• Strong project management skills• Techno-savvy and good with numbers• Structured approach and an eye-for-detail• High standard of integrity• High energy and can-do attitude• Excellent communication skills
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India
Heading Operations for telecom via multiple channels (Chat & Voice) with a span of 500FTE
Bangalore Urban, Karnataka, India
Account head for Ecommerce vertical with a span of ~1200 FTE in Inbound, L2 Back office, Chat, Email, and outbound sales.
Bengaluru, Karnataka, India
Bangalore
Entrusted with the responsibility of managing all assigned functions through a team of 400+ FTE with 4 operations managers reporting directly. Key role in managing the Central telephone for a large bank in Canada focusing primarily on Customer experience for Current accounts and Credit cards. Determined effective operational strategies defined client.
Chennai Area, India
Serco Global services as an operations manager. I currentlymanage a team of 400 FTEcatering to mortgage origination and business banking for a largeBelow is some of the job responsibilities that I manage..We do underwriting upto £600K and fund release upto £3bn per month.Also manage the contact centre for the same piece of work. I was alsoresponsible for 3.
Other employees you can reach at concentrixbpo.com. View company contacts for 191 employees →
Dana Howze
Colleague at Concentrix Inc.Las Vegas Metropolitan Area, United States
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AY
Ajay Yadav
Colleague at Concentrix Inc.Delhi, India, India
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Nasrimah Alib
Colleague at Concentrix Inc.Cagayan De Oro City, Northern Mindanao, Philippines, Philippines
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RG
Raymond Go
Colleague at Concentrix Inc.Tarlac, Central Luzon, Philippines, Philippines
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Kenneth Lance Palo
Colleague at Concentrix Inc.Angeles, Central Luzon, Philippines, Philippines
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Sharon Weary
Colleague at Concentrix Inc.Godfrey, Illinois, United States, United States
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Timothy Paul De Castro
Colleague at Concentrix Inc.Dubai, Dubai, United Arab Emirates, United Arab Emirates
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Raymond Dulpina
Colleague at Concentrix Inc.Metro Manila, National Capital Region, Philippines, Philippines
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AL
Angie Levesque
Colleague at Concentrix Inc.Greater Moncton Metropolitan Area, Canada
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FA
Francis Angelo Borja
Colleague at Concentrix Inc.Bacolod, Western Visayas, Philippines, Philippines
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Ameenullah S. works for Concentrix Inc..
Ameenullah S. is listed as Senior Service Delivery Leader at Concentrix Inc..
Ameenullah S. is based in Bengaluru, Karnataka, India while working with Concentrix Inc..
Ameenullah S. has worked for Concentrix Inc., Cogent E Services, Business Bay, Mphasis, and Serco Global. Services.
Ameenullah S.'s colleagues at Concentrix Inc. include Dana Howze, Ajay Yadav, Nasrimah Alib, Raymond Go, and Kenneth Lance Palo.
You can use AeroLeads to view verified contact signals for Ameenullah S. at Concentrix Inc., including work email, phone, and LinkedIn data when available.
Ameenullah S. holds Bachelor Of Science (Bs), Physics Math And Electronics from Al Ameen College.
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