A highly motivated and results-oriented Account Management professional with 3+ years of experience in exceeding customer satisfaction goals.Proven ability to build strong relationships, develop successful onboarding processes, and drive revenuegrowth. Skilled in team leadership, coaching, and performance improvement. Seeking a challenging "Account Management & Onboarding Lead" opportunity to leverage expertise and contribute to organizational success.
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Operations SupervisorGolimoCairo, Cairo Governorate, Eg
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Key Account Management & Onboarding Team "Supervisor"Zoomcar Egypt Apr 2022 - Dec 2022Cairo, Egypt* Responsible for a team of 8 account managers and 3 retention specialists in terms of ( Numbers, Performance)* managed to Increase the revenue from key accounts by 64%* Reduced Clients' churn rate by 38%* created a smooth and collective onboarding process to get all new clients involved.* Collaborated with other department leaders to establish shared goals and ensure alignment across teams. -
Account Manager & Onboarding ExecutiveZoomcar Egypt Jan 2022 - Apr 2022Cairo, Egypt* Onboarding new clients and building a perfect business experience with them.* Acts as the primary point of contact for 50 clients.* Handling and dealing with all their inquiries and needs to maintain the best satisfaction.* achieving overall availability by 86%, with an average monthly profit reaching 680K egp.
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Bd & Sales Representative (Acquisition Team)Zoomcar Egypt Sep 2021 - Jan 2022Cairo, Egypt* Making Cold calls with the possible leads, and achieved a conversion percentage of 36%* Follow up until the joining process is done* Make sure the concerned team has conducted the Onboarding.* Secured a total number of Closed Long-Term deals reaching +50 clients per month.
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Content Moderator TlBigo Oct 2020 - Aug 2021Egypt* Conduct Daily and Weekly Meetings with the Team to discuss QA & Performance.* Maintain the fulfillment of the client's tasks assigned to the team.* moderate and check App Content and user Behavior according to the Mena standards and the platform's Rules.* Filtering and moderating ad requests are to be shown over the app. -
Customer Service RepresentativeTeleperformance Jan 2020 - Oct 2020Cairo, Egypt* New Du Setups: Handled landline, broadband, and TV activations via CRM, calls, and email for new users.* Service Inquiries: Resolved customer inquiries on du services, achieving high satisfaction.* Bundle Renewals: Assisted customers with seamless du service bundle renewals. -
Customer Service RepresentativeXceed Jul 2019 - Jan 2020Cairo, Egypt* Exhibited exceptional service for KFC & Hardee's clients, ensuring accurate orders.* Resolved client inquiries & complaints (KFC/Hardee's), exceeding resolution rates.* Maintained professionalism across channels (phone, chat), exceeding response targets.
Ameer Ashour Education Details
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German Language And Literature
Frequently Asked Questions about Ameer Ashour
What company does Ameer Ashour work for?
Ameer Ashour works for Golimo
What is Ameer Ashour's role at the current company?
Ameer Ashour's current role is Operations Supervisor.
What schools did Ameer Ashour attend?
Ameer Ashour attended Helwan University Cairo, Helwan University Cairo.
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