- Gathered use-case requirements, researched, invented, developed, and implemented Sigma solutions to help customers across many industries achieve their desired outcomes; over more than 3,500 successfully resolved tickets, I maintained a 98% average customer satisfaction score (with over 60% response rate), demonstrating my strong customer service and problem-solving skills.- Identified and advocated for high-priority improvements to the product and surrounding resources, based on customer feedback data and personal expertise / experiences with the product.- Wrote internal and external documentation.- Led innovative passion projects to explore Sigma’s technical limits, challenge its known capabilities, and prove its potential for more advanced technical use-cases (to inspire further product innovations).- Developed a RAG chatbot workbook template using governed AI models, offering a GPT-like experience (which is easily customizable within Sigma) to help guide non-technical users.- Created the “Customer360” data application for personalized data-driven insights from governed generative AI models, streamlining ad hoc exploration of huge unstructured data.- Managed the technical planning, design, and buildout for the “code runner” Proof of Concept, influencing the development of a Sigma Python element.- Led various cross-functional initiatives, such as the Community “How To” content delivery program and the TSE shadowing program; increased readership on the Sigma Community site by over 10X and improved internal understanding of customer challenges to promote great alignment and collaboration.- Filled a clear need to develop a project management framework for the support team, by establishing and leading an agile project management initiative; led weekly 1:1s to guide TSEs through project selection and scoping to the timely delivery of their milestones and projects; had a 100% success rate.

- Researched a privacy-protected federated learning model with features from multiple data owners.- Produced marketing material around understanding blockchain technologies and their applications.

- Gathered, prepared, researched, modeled, and visualized data for knowledge discovery and product development.- Productionized a matching model (in Python) for a recommended buildings carousel that boosted site click through rates by 10+%.- Developed a price estimation system to increase transparency for commercial lease searches and negotiations.- Automated live demand reporting, in a Python/Django/React stack, to help brokers gauge tenant interest.- Delivered visuals and written analyses to justify or explain model design, results, and impact to the company.- Made Looker projects to support analytics and inform engineers, managers, executives, investors accurately.- Led a Journal Club; regularly proposed and presented new papers to review; facilitated group discussions.- Proactively organized virtual team-building activities during the pandemic to improve company morale.

- Created Hands-On Labs and quizzes for graduate course: Forecasting for Analytical Decision Making.

- Spearheaded data-driven decision making by designing and conducting a popular campus-wide stakeholder survey to inform budget allocations.- Collaborated with campus leaders to establish policies, processes, and resources that support the survivors of Sexual Violence / Sexual Assault.- Coordinated with campus administrators to develop sustainable Sexual Violence / Sexual Assault awareness and prevention programs.- Deliberated and voted upon legislation, some personally authored, to improve quality of life for all students.- Supervised operations and planning of three business units: KDVS, Whole Earth Festival, and the Bike Barn.

- Entered post-graduate survey data into SPSS after completing the CITI ethical research training.- Distributed a campus-wide survey to gauge awareness of ASUCD and understand budget priorities; wrote compelling emails / subject lines to gain 80+% response rate.