Mortgage Counselor
As a credit services representative, my role is to • Problem-solve financial concerns and create repayment plans as needed • Communicate bank policies and loan information in laymen’s terms • Mediate conflicts between borrowers and loan enforcement. Additionally, I operate as the Skiptrace Team-Lead, in which I train coworkers to perform skiptrace research and communicate found information.Skiptracing Skills:Coordinating employee schedulesManipulating numerous research enginesDeveloping a Microsoft Access database for tracking found informationCollaborating with other department heads to expand team duties