Amelia Smith Email & Phone Number

Victoria, British Columbia, Canada

Vancouver, British Columbia, Canada

• Key Responsibilities:
• Project Coordination: Managed project planning, meeting outcomes, tracking, resource allocation, and milestone achievement.
• Documentation: Enhanced project management with diligent schedule maintenance, task list management, and the creation of user-friendly, accessible dashboards for stakeholders' & team members' convenient reference.
• Risk Mitigation: Proactively identified project risks, developing mitigation strategies while considering their impact on cross-team dynamics. Collaborated with cross-team leaders to enhance processes and implement.
• QA Support: Reduced QA ticket life-cycle by 50% within 3 months through championing better ticket resolutions practices.

Victoria, British Columbia, Canada

• Key Responsibilities:
• Vendor & Contractor Liaison: Collaborated with external partners, vendors, and contractors to ensure seamless project execution and cost-effective solutions.
• Leadership & Team Support: Offered extensive support to leadership and staff, including recruitment, on-boarding, payroll, benefits, and engagement programs. Orchestrated team-building activities.
• Marketing & Communications: Increased patient engagement by 10% in 6 months through marketing content. Developed guides, templates, and communications to enhance cohesion, boosting referral rates.
• Policy & Procedure: Developed and enforced internal policies and procedures to ensure compliance with safety regulations and industry standards.

Victoria BC

• Systems Improvement: Introduced clinic operations to cloud-based software platform. Digitized all relevant paper-based documentation within a 3-month time frame.
• Office Management: Managed clinic & office supplies, fostering a well-equipped and productive work environment.
• Leadership and Team Support: Provided comprehensive support to Directors, Practitioners and Front Desk Team.