Sales Desk Associate/Content Coordinator, Americas Hub
Bellevue, Wa
• Designed, created, and project managed high-quality proposal content for Microsoft Sales teams (Corporate, Global, Major, EPG, and SMS&P) to demonstrate how Microsoft software, services, and support will enable customers to reach business goals• Helped Microsoft Global Sales Account teams build customer relationships, improve sales effectiveness, and increase revenue by acting as a trusted advisor, consultant, and coach, while developing sales enabling content • Served as Geo Lead for U.S. Central Region: conducted Monthly Business Reviews (MBRs) with stakeholders; utilized stakeholder feedback to implement program and reporting changes, as well as new initiatives• Utilized project management skills, created SharePoint team sites, and led Lync Online meetings to manage content, enable efficient account team collaboration, and drive complex, high-visibility projects for stakeholder programs• Served as Quality Assurance Subject Matter Expert for Sales Desk Americas Hub: planned, implemented and communicated process changes; developed, planned, and executed quality assurance training for new Sales Desk Associates in the U.S.; collaborated with global Sales Desk team to improve processes worldwide • Edited and peer reviewed team documents to meet quality assurance standards• Received the Sales Desk Most Valuable Player Award for FY14 Q2• Supported over $24 million of revenue for Microsoft