Provided administrative support for the Owners, Project Managers, and Designers. Screened calls. Utilized a wide variety of specialized permitting interfaces and processes dependent on municipality. Processed permit fees via online payment, check, or over-the-phone, generate and distribute detailed client invoices, and follow-up with collections on past due payments. Prepared, distributed, and followed-up with all client proposals. Maintained a detailed log of time worked and actions taken for each permit in a custom database. Reviewed permit documents for errors prior to submission. Assisted in developing and enacting standard operating procedures and policies. Prepared and submitted new permit packages and pending permit checksheet responses. Processed daily check payments. Setup new work for Project Managers in a custom database. Researched jurisdictional nuances nationwide and maintained communication with various municipality employees. Managed printing and scanning of all approved permits, plans, and related documents. Processed and managed all mail, shipments, and couriers. Notified clients of expiring permits and processed extensions as needed. Managed office inventory through various vendors. Maintained conference room. Helped to maintain a positive work environment during times of stress.

Managed registration for largest Camp Fire council. Managed registration for 16 schools' annual programs and 4 summer programs. Assisted in hiring and training of Registrars. Provided excellent customer service assisting with program, registration, and policy questions and concerns. Maintained complex, confidential records. Developed and maintained online registration. Reviewed and evaluated enrollment applications. Maintained program capacities, schedule changes, waiting lists, and weekly rosters. Reviewed children’s health and vaccination details. Informed families of the options available to them when their needs changed. Developed and maintained reports to track and evaluate program details. Developed and implemented enrollment lottery. Compiled records for courts. Coordinated, led, and followed-up on meetings with team and partners. Created and organized registration materials and resources. Managed deposits, fees, reoccurring bills, subsidy billing, financial aid, discounts, promotions, refunds, and tax statements. Maintained annual programs calendar. Identified individual need and advocated for policy exceptions. Acted as a government liaison by collecting data, completing and tracking paperwork, ensuring that timelines were adhered to, and updating policies to simplify future compliance. Created and/or edited and distributed email campaigns. Rapidly adapted policy to implement developing Camp Fire values, regulation changes, and software updates while ensuring that records remained compliant with state licensure requirements. Researched, collaborated on development of, and implemented registration and records management software. Primary administrator and trainer of registration and records management software. Collaborated with team to assess site and family needs. Recommended, reviewed, processed, and tracked financial aid. Initiated and maintained vendor partnerships. Initiated collaboration with other councils. Member of the event planning committee.

Supervised and trained Receptionists. Provided excellent customer service in-person, over-the-phone, and via email. Maintained complex, confidential patient records. Organized doctor schedules and triaged patients. Maintained organization of front-of-clinic. Assisted Receptionists with client complaints and disputes. Coordinated, led, and followed-up on Receptionist meetings. Filled prescriptions. Supported clients during patient emergencies and deaths. Maintained prescription and non-prescription stock. Processed records transfers. Assisted doctors, technicians, and kennel staff as needed. Maintained rabies licenses. Identified need for, created, and managed payment plans. Designed monthly promotional artwork. Collaborated with doctors to complete patient permits for events and international travel. Initiated and maintained vendor partnerships.

Isolated DNA samples from fin clips; Analyzed DNA samples via gel electrophoresis; Organized lab space.

Used and maintained calorimeter while analyzing sea stars in reference to sea otter diet; Entered data into computer.

The Animal Clinic (LinkedIn insists on editing it)Provided excellent customer service. Maintained complex, confidential patient records. Scheduled appointments and triaged emergencies. Processed payments and daily deposits. Maintained organization of front-of-clinic. Provided after-care instructions and performed follow-ups. Assisted doctors, technicians, and kennel staff as needed. Distributed prescription products. Processed records transfers. Maintained prescription and non-prescription stock. Annually evaluated paper records for status changes.

Assisted professor as needed to organize classroom of 200 students and to monitor testing

Assisted customers, operated register, maintained retail items, distributed student mail.

Sales clerk; tidying store; assisting in the mail room; assisting in book sales.

Assisted in daily care of 15 AKC Rottweilers. Managed the facilities independently when the owner was at shows. Monitored pregnant females and assisted with newborns. Assisted in puppy training. Ensured that incompatible dogs did not meet.