Amelia Bowen Email & Phone Number

Omaha, Ne

- Part of a team responsible for 24-hour monitoring of a global network of over 20,000 network devices- Analyzes, diagnoses, and takes immediate action to resolve technical problems within our network- Interacts directly with customers by delivering problem updates and answering questions over the phone and via email- Coordinates the logistics of installing replacements for failed devices- Facilitates maintenance, repair, and replacement of network devices- Configures and activates replacement network devices- Maintains and updates documentation related to remote network installations- Contributes to the analysis of the root cause of service outages to help our company and our customers understand what had happened and avoid future outages

Temecula, Ca

- Instructed students from kindergarten through eighth grade in the basic principles of physics, mechanics, engineering, and robotics by teaching after-school enrichment programs using LEGO Education building kits- Designed and developed a curriculum for a 4-day Mechanized Machines Camp, building upon the LEGO Education Teacher Guide and my own experience- Supervised students during robotics challenge events and workshops- Interviewed students and teachers involved in our programs, and wrote newsletter articles publicizing our students' achievements- Organized inventory

Murrieta, Ca

- Set up and deployed Autotask, the largest cloud-based business automation software system in the IT industry, and facilitated the transition from our old system to Autotask- Designed a system of categories and field sets to organize critical customer data- Migrated that data from the old system to the new one- Managed help desk tickets and time sheets in both systems- Managed user accounts in Windows Server 2008- Researched local market data using Reference USA- Researched the availability of high-speed Internet services to local businesses- Examined the settings of 100 video surveillance cameras, corrected errors to reduce network load, and reported on their status- Invoiced clients for work performed- Managed calendars and set appointments- Managed e-mail and voice mail responses- Managed electronic and paper filing systems

Temecula, Ca

- Researched 76 companies using Manta.com and the companies' websites, and created profiles for them in a business-to-business database designed to help companies connect and do business with each other- Saved the City of Temecula hundreds of dollars per month in telephone bills by investigating and analyzing telephone line usage and identifying underused lines as eligible for cancellation- Responded to calls to the help desk, and corrected problems with computer software and peripherals immediately and courteously- Performed an inventory of all printers in the organization- Developed an efficient, cost-reducing purchasing plan for printer consumables

Temecula, Ca

- Served as a professional, approachable, helpful representative of the Census Bureau- Answered questions from the public related to the Census questionnaire, our operations, and employment opportunities, clearing up confusion and improving our rate of return- Distributed replacement Census questionnaires- Documented all contact with the public

Delray Beach, Fl

Part of a team of 25 people who volunteered a year of their lives to serve as English language tutors, reading tutors, and mentors.- Tutored 27 adult students in reading and conversational English in one-on-one and small-group settings, resulting in 84% of students who were tested improving their scores on an English speaking test- Created worksheets and exercises to meet the individual needs of students- Coordinated and hosted guided conversation times for larger groups of students- Participated in volunteer projects weekly, including beach cleanups, community outreach events, and a playground building project- Used Microsoft Word and Excel to complete statistical and narrative reports on students' progress and on my own service activities quarterly, ensuring continued grant funding for my position- Wrote articles for my AmeriCorps team's quarterly newsletter- Used Adobe Premiere Elements to produce a musical photo montage for our year-end celebration

Louisville, Kentucky Area

Entrusted with donation logistics. Responsible for managing client data, engaging donors and supporters in productive relationships, and planning and hosting events.- Scheduled the pick-up and delivery of donated furniture over a period of 3 weeks, ensuring that apartments ready for new clients when needed- Used a Microsoft Access database to record case notes and client data- Completed and filed clients' progress reports before deadline, in compliance with accountability requirements- Used Microsoft Word's Mail Merge feature to create and print business letters and envelopes in bulk- Translated a birth certificate from Spanish into English, and a flier from English into Spanish- Assisted clients with use of the computer lab and visits to government offices- Created e-mail accounts and taught clients to use them- Invited guests to events via phone and e-mail and maintained guest lists

Santa Barbara, California Area

Responsible for ensuring that the audio recording collection is well-organized, in good condition, and free from duplicates.- Sorted over 6,000 records in 1 year and integrated them into an existing record collection- Wrote record numbers and other identifying information on their new envelopes, and shelved records in order by number, making the collection usable for research- Wrote the definitive guides to sorting records, identifying the best copies, removing duplicates, and shelving records, so that future employees would be able to carry on my work- Researched records in an electronic database

Santa Barbara, California Area

Entrusted with creating a useful course Web site for a course on Tourism in East Asia.- Created a resource- and image-rich Web site, including several interactive maps, from the ground up, so that all pertinent course information and resources for academic research would be available to students taking the course in one place- Used the Internet and books to research the location and operating status of numerous tourist sites in Asia- Used HTML to create the entire website- Used image mapping to create interactive maps

B.A., Japanese, 3.98

Activities and Societies: National Society of Collegiate Scholars, Sigma Alpha Lambda, Golden Key International Honour Society, Regents'.

Computer Science And Information Systems, 4.0

Activities and Societies: Information, Communication, and Technology Committee

Japanese

Activities and Societies: Handbell ChoirI studied here in spring 2007 via the University of California's Education Abroad Program.

Diploma

Activities and Societies: Marching Band, Symphonic Band, County Honor Band, English Club, Club Hope (community service club)

Education record

Activities and Societies: Concert Band, California Junior Scholastic Federation

Associate Of Science - As, Information Technology, A