Amelia Cortens Email & Phone Number

Calgary, Alberta, Canada

• Possess exceptional interpersonal and team-building skills, with an aptitude for building rapport with a diverse range of customers, managers, and colleagues.• Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders.• Proven track record of success in multitasking while remaining professional and courteous in fast-paced environments.• Demonstrated excellent multitasking abilities in fast-paced environments by successfully serving an average of 8 tables simultaneously while maintaining a professional and courteous demeanor.• Anticipated and fulfilled guest needs by proactively identifying special orders, resulting in a 20% increase in customer satisfaction.

Calgary, Alberta, Canada

• Managing over 100 accounts of both on premise and retail in full cycle sales duties, increasing sales over 10% from previous year • Develops positive customer relationship and gaining new points of distribution• Plans and organize sales calls and route to maximize efficiency and time in the field

Calgary, Canada Area

Collaborate with sales team to effectively market Molson products according to plans and priorities, ensuring that products are in optimal position to achieve optimal sales volume. Develop strong sales relationships and monitor the market for sales opportunities and competitive activity

Calgary, Canada Area

Created a flawless experience for premium guests, part of the full cycle of the serving process, including event set up, advising guest on menu items, addressing customer feedback and concerns.

Calgary, Canada Area

Provided warm, engaging and knowledgeable service for guests. Provided a high standard of service in accordance with company standards and policies.

Vancouver, Canada Area

Executed events ranging from 10 to 500 guests, from set-up to tear-down, to successfully meet guest requirements. Managed resolution of any issues to ensure successful event execution.

Vancouver, Canada Area

Collaborated with sales managers and brand manager on account planning and activation to ensure sales and activation targets were met. Created reports on marketing trends and activities in the market. Engaged with store personnel and the public to educate them on the features and benefits to increase brand awareness.

Kelowna, British Columbia

Drove wine sales through leading educational sessions, private tastings and daily tours to both staff and guests. Educated guests and staff with wine training and wine pairings. Met and exceeded all sales targets using effective sales techniques.

Victoria, British Columbia, Canada

Completed my bachelor of arts degree in International Hospitality Management

Vancouver, Canada Area

Provided guests with knowledgeable, personalized and warm service. Provided wine knowledge and food pairing suggestions to guests. Supported the execution of wine bar events in a casual setting.

Banff, Alberta, Canada

Performed several roles, including server, bartender and event services in a variety of food and beverage outlets from pub to fine dining restaurants to fulfill the needs of the hotel and meet high guest standards. Led teams from planning to event delivery of multiple banquet events ranging from 5 to 800 guests.

Bachelor Of Arts (B.A.), Hospitality Administration/Management

Activities and Societies: Student Association and Finance Committee member Completed Bachelor of Arts Degree in International Hospitality.

Diploma, Hotel And Restaurant Management

Earned Diploma in International Hotel Management