Amelia Burns Email & Phone Number

Edinburgh City, Scotland, United Kingdom

Edinburgh, United Kingdom

• Achieved 100% quality score consistently on issuing out retirement literature through customer demands
• Responsible for peer training, in person and through online channels
• Working alongside Risk to maintain legislation and company policy as breach representative
• Utilized different software's to carry out numerous responsibilities and tasks such as Mainframe and Microsoft Suite
• Completed a Modern Apprenticeship on Providing Financial Services whilst coordinating with team and business priorities
• Liaised with other pension providers to process transfers for customers

Edinburgh, United Kingdom

• Experienced in handling telephone inquiries and reservations
• Responsible for greeting customers and ensuring exceptional lasting impressions
• Experienced in operating the Open Table reservations system
• Consistently achieving professionalism and quality assurance through waiting service and hosting
• Devoted team player within an intimate yet busy independent restaurant

Edinburgh, United Kingdom

• Extensive knowledge of specialty foods and wine
• Creating and personalizing experiences for guests
• Attentive hosting to ensure guests are receiving excellent table service
• Regularly exceeded targets and goals set by management
• Money handling and till operations using up to date hospitality EPOS technology
• Entrusted with extended responsibilities, such as a receptionist role where I managed reservations, enquiries and processed payments.

Edinburgh, United Kingdom

• Managing customer food and drink orders, including table service
• Ensuring health and safety procedures were adhered to
• Completed in opening and closing procedures for the establishment

Edinburgh, United Kingdom

• Worked for Belushi’s and Jake’s Place under management of St Christopher’s Hostel
• Organized and managed the breakfast service for hostel guests
• Bartending role completing drink orders and making cocktails
• Completed CPLE training for bar and front of house staff

Edinburgh, United Kingdom

• Booked travel, accommodation and activities for visitors
• Advise tourists about Scotland; what to see and do, travel recommendations
• Handle visitor enquires through face to face interactions and emails
• Processed retail transactions and undertook stock takes

International Hospitality And Tourism Management

Modules studied: • New Enterprise Creation • Research Methods and Skills • Tourism in Developing Countries • Strategy • International.

Hnd Travel And Tourisn, Tourism And Travel Services Management

• Visitor Attraction Operations Structure • Providing Information on the Scottish Tourism Product • Creating a Culture of Customer Care •.