Amelia Rose Email and Phone Number

Working with the office of the CIO and Directors to complete daily tasks from everything to managing calendars to acting hiring manager for varied roles with in the information technology department for OU. I also handle all aspects of recruiting, job postings, interviewing and onboarding. I work along side with Human Resources Department on various issues. I perform administrative duties including, but not limited to ordering and tracking supplies, making travel arrangements, reimbursements, keeping multiple calendars for executives, setting up meetings and appointments, and assisting with various awards and award committees. I work with a team that solves departmental problems as they arise. I coordinates special events, to include but not limited to ordering catering, mailing invitations, setting up PA system, assisting speakers, and reserving rooms, and any other various duties as needed to successfully fulfill the function of the position.

Support senior managers and executives with daily clerical tasksPlan meetings and take detailed minutesAnswer phone calls, provide information to callers or connect callers to appropriate peopleSchedule appointments and update calendarMake travel arrangements and reservations for senior managersCompose and type regular correspondence, like invitations and informative materialDevelop and maintain a filing systemCreate spreadsheets and presentationsProvide statistical and budget reportsGreet and provide general support to visitorsDevelop, implement and improve office policies and procedures.Managed employee relations working with Human Resources for employee engagement and recognition.

Administrative and office support . Duties include filtering telephone calls, receiving and directing visitors, word processing, creating spreadsheets, and filing. Software skills are required, as well as Internet research abilities and strong communication skills. screening calls; managing calendars; meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations. Basic clerical tasks. Operates standard office equipment. I also work with our distribution centers here in Oklahoma City. I provide information to local volunteers ranging from directions, contact information, and information on other local partnering agencies. I am also cross trained in International Child Development. Helping to play catch up from 3 years’ worth of backlog artwork, letters and important documents from our sponsored children from 10 countries around the world. Scheduling appointments, giving information to callers and providing face to face assistance with new applicants, visitors, vendors, and special guests. also responsible for assisting with the day to day tasks of ordering supplies, updating FAQ’s, and maintaining current employee lists for the entire company. Worked closely with World Neighbors on several “mail out” campaigns and direct mailers. Managing Donor Perfect updating donor information including personal information as well as financial information for the charity and the donors.

Prepared transportation schedules and routs for dispatch and driver. Communicated Daily with Load manager ensuring that all pickup/deliveries completed in time. Maintained accurate Loaded call reports for over a thousand logistic companies. Provided a high quality of customer service uncommon to the logistic field. Known as a problem solver with excellent communication skills I created several S.O.P’s on how to duplicate performance. Trained new hires on standard operating procedure, and sometimes on how to smile. Kept records of value estimate and rating for the DOT. Maintained receipt of delivery for hundreds of carriers. I made outbound check in calls to drivers and taking incoming check in calls to stay ahead of any possible schedule conflicts.

Provided daily direction and communication to employees so that customer service calls were answered in a timely, efficient and knowledgeable manner. Continual evaluation of processes and procedures. I was responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. I did performance feedback and coaching on a regular basis to 15 people every week where I wrote performance reviews for skill improvement. I was always available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. I ensured employees had appropriate training and other resources to perform their jobs. I responded to and resolves employee relations issues expressed by team members. Addressed disciplinary and/or performance problems according to company policy. Prepared warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.

Provide inbound customer service for national customer base.Consistent top producer with save ratio, phone time, and schedule adherence.Retain customers; discourage customers from disconnecting wireless service.Troubleshoot and resolve complex billing, technical issues and customer complaints.Appointed to mentor program, assisting new hires and tenured reps with adherence issues.Received numerous awards including.100% Quality for a full quarter 100% Quality By customer surveysMany mailed/emailed recommendations by customers to AT&T.

Oversaw team management and supervision. Planned and applied new policies for team. Coordinated with team member and other colleagues. Led team activities, marketing, and finance and business relationships. Interviewed and hired applicant for team management and development. Prepared team report, development strategies and other documents for team management. Expressed and encourage for team development Perform general office duties such as ordering supplies. Maintained records management systems, and performing basic bookkeeping work. Handling time sheets and payroll duties. Prepared team report, development strategies and other documents for team management.

Participated in design of call monitoring formats and quality standards. Performed call monitoring and provided trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitored email customer contacts. Participated in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers. Prepares and analyzes internal and external quality reports for management staff review. Updated Company call center software (Search tool) to help with call flow and keeping answers standardized and efficient.

Filled in for absent teachers in emergency and on short and medium term assignments.Followed teaching programs set by regular teachers and prepared outlines when necessary.Liaised effectively with colleagues in team teaching assignments.Integrated lessons into long-term curriculum plan to ensure continuity of education objectives.Set and corrected homework assignments and projects.Employed materials and techniques of regular teacher where available.Fostered safe, positive and supportive learning environment.Ensured good order and behavior in and out of class.Maintained attendance and achievement records in accordance with school policy.Completed appropriate report forms for subject teachers / academic supervisors.Respected confidentiality of personal information.Adhered to non-discriminatory policies and guidelines.Attended faculty meetings.Participated in general school duties as requested.

Making sure the shop floor runs smoothly Meet the store's monthly targets and handle budgetsRecruit and train staff Deal with any enquiries and complaints and monitor customer serviceServe customers as neededPut together the rotas and shiftsCheck that the products you sell are well displayedManaging deliveriesGreeted customers and determined their needs and wantsDiscussed type, quality and number of merchandise required for purchaseRecommended merchandise based on individual requirementsAdvised customers on utilization and care of merchandiseProvided advice to clients regarding particular products or servicesExplained the use and advantage of merchandise to customersAnswered customers’ queries and concernsShowed the live working of merchandiseQuoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.Prepared sales contracts and accepted payment through cash, cheque and credit cardAssisted in display of merchandiseMaintained sales records for inventory control