• Connect with UBTs and senior leadership team to define strategic priorities and identify high-impact projects for improvement. • Develop and deploy strategies from an internal consultant perspective to improve operations and enhance safety, profitability, and efficiency of workflows. Areas of focus have including Clinical Quality, Attendance, Affordability, Workplace Safety, Care Experience, Sepsis Protocols, Stroke Protocols, HAPI reductions, HCAHP scores, Physician Net Loss, and Pharmacy Services.• Implemented a streamlined Emergency Department protocol for stroke patients to reduce time from intake to CT scan which has a dramatic impact on decreasing negative health outcomes. Partnered with leaders and frontline staff to develop the SOPs.• Enabled an Allergy Department to expand by 1 full-time physician through implementation of a Physician Net Loss reduction strategy. Instituted a structured appointment reminder system which reduced appointment no-shows. • Designed a program to improve support for patients and families to support “return-to-baseline” status on all health and daily living activities for post-intubation patients. Program was deployed across 10 units within the health system. • Facilitated core Labor Management courses including Labor Management Partnership Orientation, Preparing Management for Partnership, Rapid Improvement Model Plus, Tracker/STATIT, Co-lead Workshop, Sponsor and Business Literacy trainings.• Drove continuous improvement to training programs by creating reports to collect and analyze data regarding budget, quality metrics, injury reports, training program, attendance, team assessments and supply replenishment.

Promoted to the Unit Based Team Consultant role to take on operational oversight and process improvement for 43 of the 126 San Diego service area departments, as well as adding the Learning Consultant Portfolio in 2021 to own high-level training strategy. • Manage all strategic and operational aspects of a training program impacting over 10K employees across the organization. • Recruited, hired, and onboarded 45 new trainers to scale up the training program and enable enhanced delivery of content. • Partner with UBT Consultants and Senior Leadership to identify high-impact training projects to support process improvement. Develop training to align with those strategic priorities to position staff to excel in implementing operational optimizations. • Serve as Master Trainer, overseeing training team performance and providing feedback to enable performance improvement. • Created and launched a course “Preparing Managers for Partnerships” which enabled leaders to better partner with unions. • Lead a team of 50 trainers, accountable for workflow delegation, performance management, and employee engagement. • Facilitated completion of required training for 900+ employees within 11 months of holding the Learning Consultant role. • Converted 8 of the core training programs from in-person to virtual offerings using a Learning Management System (LMS).

Directed all planning and implementation of large projects focused on improving members’ care experience via enhancements to quality, safety, affordability, staff performance, process standardization, and other critical areas of operation. Highlight Projects• Patient Identification: Developed a standardized process for diagnostic imaging to reduce “wrong side/wrong site” imaging errors. This process resulted in a substantial decrease in unnecessary repeat imaging sessions and fewer CDPH investigations.• LMP Education Project: Led a digital transformation to integrate KP Learn software across the entire organization to track training and certifications across the entire organization. This dramatically reduced manual training tracking on a national level. • Charge Nurse Workflow Optimization: Partnered with a group of Charge Nurses to process map their daily actions and realign their duties to maximize their capacity for high-level contributions. Partnered with unions to safely navigate this process.• Attendance Project: Implemented a self-scheduling system which reduced Last-Minute Sick Calls across multiple locations by 3%. This generated a substantial reduction in labor costs due to coverage and also generated a boost in staff morale. • Nursing Care Experience: Employed the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey to set a baseline for level of care and then facilitated programs to improve overall program rating. • Project managed many additional projects focused on Maternal Child Health Lab Specimen Handling, Admit and Discharge Streamlining, Inpatient Supply and Medical Room Revitalization, Inpatient Mobility and Ambulation, and many others.

Hospice Clerical Support

Weekend, On call and Holiday Clerical Support

Special Projects