Amna Khalid Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

● Medicare Trained

Duluth, Georgia, United States

▪ Contractor through Rose International on assignment for Kaiser Permanente▪ Resolve member issues and inquiries for multiple call queues through 40+ inbound/outbound calls per shift▪ Membership Core Skills Queue calls consists of Facility Inquiry, Web Support, Order ID Card, Complaint, ID Card Inquiry and Service Review.▪ Membership Advanced Skills Queue calls consists of Eligibility Inquiry, Benefit Inquiry, Complaint, Correspondence Inquiry, Add/Remove Dependent, Service Review, New Member Experience and Internal Regional Request▪ Premium Billing Enterprise Skills Queue calls consists of Billing Inquiry, Make Payment, Complaint, EFT Inquiry, General, Reinstatement Request, Service Review and 1095 Tax Forms

United States

• Completed and submitted candidate expense reports and weekly timesheets• Track compliance items for multiple 50+ candidate projects simultaneously via DocuSign and First Advantage• Order technology for candidates via Salesforce and WorkDay• Generate and distribute daily compliance reports to ensure regulatory adherence

United States

• Contractor through Robert Half on assignment for Maine Dept of Labor• Provide executive support to the Chief Administrative Hearing Officer• Efficiently resolved appeal backlogs due to scheduling delays, ensuring timely case resolution• Proactively managed and optimized daily hearing officer agendas by skillfully scheduling and assigning dockets• Train administrative team on new processes and develop training guides

Johns Creek, Ga

• Provide medical and dental insurance policy benefits/coverage information to members and providers. • Successfully developed training guides for each call queue • Interview, hire and efficiently train each new group of employees• Trained on how to assess and process insurance claims submitted by healthcare providers

Cleveland, Oh

• NICU Step Down Unit• Designed extensive training guide within first month of joining the unit• Clerical duties include filing, faxing, answering calls & verifying visitors• Coordinate with Operations Manager to review and implement division protocols and procedures

South Plainfield, Nj

• Manage front desk operations for over 12 providers simultaneously• Supported billing department with submitting claims and collections on outstanding accounts• Completed and submitted insurance credentialing applications• Coordinated with insurance companies to ensure all providers are in-network with plans

Brooklyn, Ny

• Corrected all outstanding claims due to previous billing errors within 3 months of joining the company• Supported front desk operations for busy medical practice as needed• Prepped patients for venipunctures, performed EKGs, completed patient triage• Transcribed daily provider audio notes• Follow-up on unpaid or denied claims for office visits/hospital charges • Work with insurance companies to obtain prior authorizations for patient procedures• Established a manual daily log system of patient charges from submitted HCFA 1500 and UB-04 claim forms

Evanston, Illinois, United States

• Medical Insurance Billing and Coding Externship program by Everest College • Recognized as top intern based on performance and fast learning capability• Data entry of patient information, charges, and procedures• Corrected and resubmitted denied claims to insurances• Followed up on unpaid or denied claims• Clerical duties such as filing, faxing and copying documents for providers and patients

Diploma, Medical Insurance Billing & Coding

Medical Insurance Billing and Coding

High School Diploma