Amna Khalid Email & Phone Number

Atlanta, GA, US

Atlanta Metropolitan Area

• Medicare Trained

Duluth, Georgia, United States

• Contractor through Rose International on assignment for Kaiser Permanente
• Resolve member issues and inquiries for multiple call queues through 40+ inbound/outbound calls per shift
• Membership Core Skills Queue calls consists of Facility Inquiry, Web Support, Order ID Card, Complaint, ID Card Inquiry and Service Review.
• Membership Advanced Skills Queue calls consists of Eligibility Inquiry, Benefit Inquiry, Complaint, Correspondence Inquiry, Add/Remove Dependent, Service Review, New Member Experience and Internal Regional Request
• Premium Billing Enterprise Skills Queue calls consists of Billing Inquiry, Make Payment, Complaint, EFT Inquiry, General, Reinstatement Request, Service Review and 1095 Tax Forms

United States

• Completed and submitted candidate expense reports and weekly timesheets
• Track compliance items for multiple 50+ candidate projects simultaneously via DocuSign and First Advantage
• Order technology for candidates via Salesforce and WorkDay
• Generate and distribute daily compliance reports to ensure regulatory adherence

United States

• Contractor through Robert Half on assignment for Maine Dept of Labor
• Provide executive support to the Chief Administrative Hearing Officer
• Efficiently resolved appeal backlogs due to scheduling delays, ensuring timely case resolution
• Proactively managed and optimized daily hearing officer agendas by skillfully scheduling and assigning dockets
• Train administrative team on new processes and develop training guides

Johns Creek, GA

• Provide medical and dental insurance policy benefits/coverage information to members and providers.
• Successfully developed training guides for each call queue
• Interview, hire and efficiently train each new group of employees
• Trained on how to assess and process insurance claims submitted by healthcare providers

Cleveland, OH

• NICU Step Down Unit
• Designed extensive training guide within first month of joining the unit
• Clerical duties include filing, faxing, answering calls & verifying visitors
• Coordinate with Operations Manager to review and implement division protocols and procedures

South Plainfield, NJ

• Manage front desk operations for over 12 providers simultaneously
• Supported billing department with submitting claims and collections on outstanding accounts
• Completed and submitted insurance credentialing applications
• Coordinated with insurance companies to ensure all providers are in-network with plans

Brooklyn, NY

• Corrected all outstanding claims due to previous billing errors within 3 months of joining the company
• Supported front desk operations for busy medical practice as needed
• Prepped patients for venipunctures, performed EKGs, completed patient triage
• Transcribed daily provider audio notes
• Follow-up on unpaid or denied claims for office visits/hospital charges
• Work with insurance companies to obtain prior authorizations for patient procedures

Evanston, Illinois, United States

• Medical Insurance Billing and Coding Externship program by Everest College
• Recognized as top intern based on performance and fast learning capability
• Data entry of patient information, charges, and procedures
• Corrected and resubmitted denied claims to insurances
• Followed up on unpaid or denied claims
• Clerical duties such as filing, faxing and copying documents for providers and patients

Diploma, Medical Insurance Billing & Coding

Medical Insurance Billing and Coding

High School Diploma