- Developed product backlog items based on user stories created- Worked with ServiceNow development team to categorize Product Backlog Items based on inter-related functionality - Responsible for Product backlog item prioritization with business stakeholders- Lead the Sprint planning, scrum and retrospectives - Monitored progress of sprint on weekly basis and updated executive committee on bi-weekly basis on lagging and leading functionalities- Worked with QA team to review test scripts ensuring testing covered both functional and regression scripts when appropriate- Created Quick Reference Guides for business users to assist with using new functionality- Lead key users on testing out ServiceNow portal through full life cycle of a new ticket creationUpdation to a ticketEscalation of ticketCompletion of a ticket Created executive decks for stakeholders - highlighting progress made in relation to project milestonesThis project yielded an annualized savings of $480,000. This project was a digital transformation of all legacy tools to create/ manage tickets associated with the service desk. The new system implemented was ServiceNow.

- Responsible for producing business requirement document (BRD) - Created the use-case diagrams and traceability matrices- Interfaced with stakeholders from the line of business, management, technology and a 3rd party vendor to document and validate requirements- Created monthly updates to stakeholders highlighting progress and Risks/ Issues and mitigation plans - Worked with functional testing team to review test scripts- Assisted the User Acceptance testing for the project- Completed checklist of all required documentation according project life-cycle requirements

- Participated in the planning meeting, system demo, backlog refinement meetings, etc.- Held monthly feature prioritization meetings with business stakeholders to ensure appropriate changes were made to the application - Tracked the features and dependencies in Jira- Used Visio to create the workflows- Created user stories and acceptance criteria in Jira- Worked with the testing team to resolve the issue raised by UAT Testers- Worked with the team to resolve incident ticket for production related issues raised in service management system- The project was an update of Byline Banking mobile application which added features to track/ update limits on debit/ credit cards (for example maximum amount to be spent / merchants not allowed / etc.). This feature enabled users to get alerts in real time when their card would ever be used fraudulently which helped in increasing business accounts by 25 %.