Amelia Brooks Email & Phone Number

Las Vegas, Nevada, United States

Discover automotive problems and services by listening to customer’s descriptions of symptoms, develop estimates by pricing materials, supplies, and labor and calculating customer’s payment, including deductibles. Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required. Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Oversee a team of technicians and schedule their day to fit the business and customers needs.

Bozeman, Montana, United States

I coordinated and performed operations in the cleaning and detailing of various dealership and customer vehicles, detailed the exterior and interior of vehicles as well as exterior buffing and waxing. I evaluated, cleaned, inspected, and delivered commercial customer vehicles. I detailed customer vehicles as well as inspected and prepped new vehicles off the truck. This job required high attention to detail all while maintaining high vehicle turnaround to meet dealership standards.

Bozeman, Montana, United States

I was responsible for the sale of integrated communication structures to small-medium sized businesses. I developed our sales territory, including cultivation of local business partnerships and organizational affiliations. I maintained and built customer relationships to drive customer retention and referrals as well as worked with internal teams to ensure operational efficiencies and service levels met and exceeded customer expectations from initial meeting through installation.

Bozeman, Montana, United States

I oversaw day-to-day store operations in cooperation with the Store Manager. I was required to assist customers by utilizing my knowledge of vehicle parts to recommend solutions to issues customers may be having with their vehicles. I created the schedule weekly and supported the store manager by making sure all of our goals are met while also assisting the commercial department. I supervised sales associates and managers and encouraged them to meet our sales goals. I was part of the inventory crew for the district, and was in charge of arranging and resetting store shelves and merchandise weekly. I resolved customer complaints and ensured every customer left satisfied.

Lakewood, California, United States

I was a top Sales Associate at the Hot Topic location I worked at, having the highest number of sales and average units per transaction numerous times. During the holidays, I became accustomed to an incredibly fast-paced work environment and would often be assisting many customers at once, while still making sure every guest was having a pleasant experience. I was expected to be able to greet customers, inform them of the various deals, and ring guests up at the register.