Amena Farooq Email & Phone Number

Dorking, Gb

London Area, United Kingdom

and Project Manager for a SaaS KYC and KYB registry data provider in a highly regulated market.• Spearheading analysis and integration of the internal customer management and billing system to third party product via APIs to reduce manual processes and key person dependencies. • Key player in a small team growing the company revenue by 250% between FY22 and FY24, bridging cross-functional teams to capture process flows, epics, user stories, gherkin acceptance criteria and backlog item sizing on various platforms including Azure DevOps.• Leading the data analysis, reporting via SQL and customer data migration for over 80 corporate clients including Citibank, HSBC and ABN AMRO.• Designed and implemented a financial data audit trail, thereby analysing the data to address discrepancies and preventing revenue losses for the company of 1% per annum. • Managing, documenting and testing the Agile implementation of multiple process and software changes to customer usage reporting and billing. This contributed to reducing overheads by 36% in FY24. • Shortening processes from days to hours per month and reducing refunds by eliminating errors which frequently caused customer enquiries and disputes.• Using internal tools based on SQL, C# and Excel to deliver proofs of concept, often to tight deadlines, for the completion of complex data analysis activities, key to the Sales process in building trust in Kyckr’s data and services. • Triaging and managing change requests and incidents in the backlog using Scrum and Kanban.

Lahore, Punjab, Pakistan

Singer-songwriter, music producer and technologist. Collaborated with internationally renowned artists and multinationals to perform for live audiences and in TV and digital commercials.

Lahore, Punjab, Pakistan

Creative head and project manager for a renovation site. Executed renovation and bespoke furniture projects through to delivery whilst managing contractors.

Adapted the low-GL diet for locally available produce and coached clients to achieve weight loss with 100% success rate.

Lahore, Punjab, Pakistan

Acted in, created and directed music for social media commercials for the company's new brand and product line.

Lahore, Punjab, Pakistan

Edited and wrote content including the cover story for the launch of the magazine which now has over 1 million subscribers.

Lahore, Punjab, Pakistan

• Liaised between the BA team in the US and the Development and QA teams in Pakistan, ensuring clear communication and rapid turnaround on change requirements in an Agile environment. • Documented requirements and solution design of cloud-based CRM application in offshore office, including writing and managing functional specifications. • Acted as an API Product Owner, collaborating with the Development team on design and functionality.

Lahore, Punjab, Pakistan

• Established a new office in Lahore for an IT systems integrator, working closely with and taking over from C-suite executives on pre-sales opportunities and requirements analysis.• Remotely collaborated with head office to design and manage solutions, reconcile proposals and present to clients.• Established the company’s presence in the region by networking at city-wide tenders and pre-sales events.

London, England, United Kingdom

• Worked across the software development lifecycle from development to UAT for the automation of the bank's Risk Management system (Algorithmics) using SQL to SOX and CAD II standards.• Coordinated change requests and releases, providing first line user support, and liaising between users and IT teams across the company. • Designed and developed web-based interface, using Java, enabling users to manage their own configurations.

City Of London, England, United Kingdom

• Collaborated with multiple teams on the data migration to onboard a multinational client; this included reverse engineering of their legacy insurance system using SQL. • Implemented software rollouts of company’s insurance software suite to clients and resolved user issues.• Designed and developed ETL feed from BI data warehouse to a third-party financial application.

Lahore, Punjab, Pakistan

• Developed features of company's ERP system using Oracle PL/SQL.• Created demo for new module showcasing user journeys.

Ma (Oxon), Computation

Activities and Societies: - OUP & Lady Noon scholar - St. Hilda's College JCR IT Rep - Secretary Oxford University Pakistan Society.

Education record

Education record