- Conducted analysis of the organisation's publications, marketing materials including graphic design, logos, target market andwebsite. Implemented improvements resulting in a 30% increase in service revenue- Managed marketing and promotional efforts for a non-profit organisation, resulting in a 60% increase in engagement with their publications and a significant increase in visibility among the Nicaraguan public.Leading a team of four in creating intuitive, engaging website interfaces using HTML, CSS, JavaScript, PHP, Laravel, WordPress, and Drupal.- Designing and developing new dynamic website and web Application features while managing corporate branding updates to ensure consistency, cohesiveness, and clarity for clients of all levels: fresher, middle, and senior.

- Established important new partnerships with schools and institutions and renewed agreements with institutions, allowing us to provide valuable resources to 130 students and to receive donations to build a vocational workshop and improve our building infrastructure.- Responsible for maintaining continuous communication with donors, organizations, schools and volunteers by sharing updates using Mailchimp tool, Email.- Responsible for the website design project for the organization, managing content, and implementing continuous improvements to the user experience.- Implemented a Student Information System (SIS) that greatly enhanced the management of student data, improved data security, and enhanced reporting capabilities. As a result, teachers could track student hardware management, software updates and implementations, database management, networking, and asset management.- Empower family support teams with efficient solutions by integrating Power BI with other Microsoft technologies to improve response time and family care.- Taught 80 children with disabilities about technology, introducing them to educational platforms, games, basic programming concepts, and the use of the Microsoft Office suite.- Developed a series of customised Power BI dashboards to visualise data sets on home care, number of sponsors per student and other information to help identify trends and improve processes for stakeholders.- Managed and maintained all technology systems for 100 employees, including desktop computer support.

- Follow up and update helpdesk tickets and other documentation to ensure people feel heard and their needs are met.- Provided assistance, training and guidance to new employees. Identified ways to improve our onboarding process and experience.- Performed initial analysis of network issues, resolving or escalating as needed.- Set up, maintained, diagnosed and troubleshot problems with Windows operating system and various software applications, file-sharing, printing, and imaging/cloning/system configurations.