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Adam Menz Email & Phone Number

Digital Transformation Lead - Charging and Payments at Telstra at Telstra
Location: Greater Albury-Wodonga Area, Australia, Australia 5 work roles 6 schools
1 work email found @telstra.com.au LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email a****@telstra.com.au
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Current company
Telstra
Role
Digital Transformation Lead - Charging and Payments at Telstra
Location
Greater Albury-Wodonga Area, Australia, Australia

Who is Adam Menz? Overview

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Quick answer

Adam Menz is listed as Digital Transformation Lead - Charging and Payments at Telstra at Telstra, based in Greater Albury-Wodonga Area, Australia, Australia. AeroLeads shows a work email signal at telstra.com.au and a matched LinkedIn profile for Adam Menz.

Adam Menz previously worked as Digital Transformation Lead - Charging and Payments at Telstra and Customer Experience Change Consultant - Advocacy Capability at Telstra. Adam Menz holds Making Change Happen & Changing Behaviour In Highstakes, Communicative & Team Effectiveness from Dialogix & The Kantor Institute.

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Email format at Telstra

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{first}.{last}@telstra.com.au
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AeroLeads found 1 current-domain work email signal for Adam Menz. Compare company email patterns before reaching out.

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Profile bio

About Adam Menz

• Established senior leader and proven key influencer, at the Executive level• Consistent delivery of high profile business critical projects through strategic thinking and a holistic, analytical approach• Sound people management and employee development skills, resulting in high performing teams• Build’s team and department cultures that support continual improvement• Passionate about customer experience, and its place in corporate strategy. Focussing on exceeding customer expectations and improving customer experience metrics• Thrive on high levels of responsibility and accountability, and am heavily results focussed• Quick to establish and able to maintain working relationships and communication channels with key stakeholders both internally and externallySpecialties: Cust Experience TransformationVendor Relations and Performance ManagementContract Management, Creation and AdministrationOperations Management - Multiple Outsourced CentresProcess engineering/improvement

Listed skills include Operations Management, Contract Management, Information Technology, Invoicing, and 24 others.

Current workplace

Adam Menz's current company

Company context helps verify the profile and gives searchers a useful next step.

Telstra
Telstra
Digital Transformation Lead - Charging and Payments at Telstra
Website
telstra.com.au
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Company profile
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5 roles

Adam Menz work experience

A career timeline built from the work history available for this profile.

Digital Transformation Lead - Charging And Payments

Current
Telstra

Sydney, NSW, AU

Jan 2019 - Present

Customer Experience Change Consultant - Advocacy Capability

Telstra

Sydney, NSW, AU

  • My role is to work with Executives and their teams across all Telstra BU's to understand, conceive solutions and ultimately resolve their customer experience and cost issues in an E2E, Systemic fashion. Drawing on.
  • IP delivery for large scale Enterprise and large business customers, improving on time delivery to 97%
  • A new operating model of the Call centres inbound service teams, built on customer demands.
  • Moving home with Telstra process. Redesigned from one of the worst performing NPS customer episodes in the consumer business, to a customer centred process, deployed at scale with a 40 point NPS Uplift
Feb 2014 - Jan 2019

Inbound Customer Solutions, Business Support Manager

Telstra

Sydney, NSW, AU

  • Oversee the operation of Telstra's Internal, sales and service contact centres. 1200 seats across 7 sites.Provided support to the Group Manager and Regional Leadership team to deliver on business plan with particular.
  • Based on KPI’s, we were the leading call centre group within Telstra for 3 consecutive years
  • Telstra Digital – Operating hours change, and transition of work to Manila. Kept senior project team focussed on delivering a solution that would accommodate long term strategy, not just short term resource requirements
  • Lead Ratio review across all regions – driving to an STL ratio of 1:16 but managing business expectation we would not push beyond this, due to potential impacts to our people and our customers
  • Completed three extended periods, acting in the capacity of General Manager
Sep 2010 - Feb 2014

Manager, Vendor Assurance

Aapt

Sydney CBD, New South Wales, AU

  • Lead the implementation of Net Promoter System, and subsequent Improvement program of work to enable the sale of the AAPT consumer Business to iiNET (improving from -35 to 0, part of contract of sale terms)
  • Built a suite of operational standards and processes that could be overlaid to each outsourced operation, aligning our vendor partners to our business strategy
  • Lead a 400 seat contact centre off shoring project. This involved two separate lines of business. Delivered was:
  • Operational representation in contract development, negotiation and execution.
  • Operational set up and training rollout (build into existing business processes and roles).
  • The ongoing management of the contract and financials
Sep 2008 - Sep 2010

Technical Expert Manager

Aapt

Sydney CBD, New South Wales, AU

I managed a team of 12 Technical Experts (being level three tech support and backend staff). My team was responsible for liaising with external carriers and suppliers, technical support and coaching for level 2 technical staff, and process and policy development and operational improvement.

Mar 2008 - Oct 2009
Team & coworkers

Colleagues at Telstra

Other employees you can reach at telstra.com.au. View company contacts →

CA Chhavi Aggarwal Chhavi Aggarwal Colleague at Telstra Delhi, India, India View → HM Harish Malapati Harish Malapati Colleague at Telstra Sydney, New South Wales, Australia, Australia View → AM Alita Mcmenamin Alita Mcmenamin Colleague at Telstra Greater Melbourne Area, Australia, Australia View → BB Benno Bruno, Pmp, Csm Benno Bruno, Pmp, Csm Colleague at Telstra Bentleigh East, Victoria, Australia, Australia View → BT Ben Tudor Ben Tudor Colleague at Telstra Melbourne, Victoria, Australia, Australia View → AN Anita Nazareth Anita Nazareth Colleague at Telstra Bengaluru, Karnataka, India, India View → KW Katharine Wilson Katharine Wilson Colleague at Telstra New York, New York, United States, United States View → AJ Anna Jackson Anna Jackson Colleague at Telstra Greater Sydney Area, Australia, Australia View → DS Dennis Shu Dennis Shu Colleague at Telstra San Francisco, California, United States, United States View → AL Anna Le Merle Anna Le Merle Colleague at Telstra Greater Melbourne Area, Australia, Australia View →
6 education records

Adam Menz education

Making Change Happen & Changing Behaviour In Highstakes, Communicative & Team Effectiveness

Dialogix & The Kantor Institute

Systems Thinking For Service Organisations, Consulting - The Vanguard Method

Vanguard Consulting - Uk

Global Vendor Management

Copc

Cert Iv, Cert Iv In Business

Performis

Bachelor, Information Technology

Charles Sturt University

Hsc

St Gregorys College
FAQ

Frequently asked questions about Adam Menz

Quick answers generated from the profile data available on this page.

What company does Adam Menz work for?

Adam Menz works for Telstra.

What is Adam Menz's role at Telstra?

Adam Menz is listed as Digital Transformation Lead - Charging and Payments at Telstra at Telstra.

What is Adam Menz's email address?

AeroLeads has found 1 work email signal at @telstra.com.au for Adam Menz at Telstra.

Where is Adam Menz based?

Adam Menz is based in Greater Albury-Wodonga Area, Australia, Australia while working with Telstra.

What companies has Adam Menz worked for?

Adam Menz has worked for Telstra and Aapt.

Who are Adam Menz's colleagues at Telstra?

Adam Menz's colleagues at Telstra include Chhavi Aggarwal, Harish Malapati, Alita Mcmenamin, Benno Bruno, Pmp, Csm, and Ben Tudor.

How can I contact Adam Menz?

You can use AeroLeads to view verified contact signals for Adam Menz at Telstra, including work email, phone, and LinkedIn data when available.

What schools did Adam Menz attend?

Adam Menz holds Making Change Happen & Changing Behaviour In Highstakes, Communicative & Team Effectiveness from Dialogix & The Kantor Institute.

What skills is Adam Menz known for?

Adam Menz is listed with skills including Operations Management, Contract Management, Information Technology, Invoicing, Contact Centers, Service Delivery, Customer Experience, and Telecommunications.

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