Amerdave Machuka Email & Phone Number

Nairobi, Kenya

Memorize technical product specifications and keep up-to-date with new company products as well as industry trends.Attending conferences, lectures, seminars, and workshops to improve skills and knowledge.Conducting market research and obtaining feedback from clients to improve existing products.Writing reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions.Simplifying technical terms during product demonstrations and post-sales customer support.Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories.Updating orders and sales and negotiating the best contract terms.Listening to customers’ needs and advising them on the best products to buy.Manage and ensure coordination and communication between sales, technical support, and engineering teams while working on customer projects and issueDevelop the company offer bringing expertise on products and technical solutions in order to optimizedeals and sales according to actual and potential customers’ needsPerform presales technical evaluation of the customer's systems and infrastructure in close collaborationwith sales representativeMaintain and develop high‐level prospect and customer relationships in order to retain existing businessand develop new opportunitiesPerform software product installation, configuration, and maintenance for the customersParticipate in, and, eventually, lead, PoCs and implementation projects

Nairobi, Kenya

Handle technical presale questions for products and servicesDeliver exceptional service to customers as ambassadors for our clients.High quality and timely resolution of customer queries between the agreed SLA.Troubleshooting, Investigating and creating detailed bug reports.Working with our development team to resolve more advanced issues when necessary.Multitask, retain both simple and complex business processes while being calm under fire and consistent in delivery.Also being aware of any gaps in my skills and actively pursuing new knowledge in line with client expectations.

Nairobi

Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting and identifying solutions to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Karen, Nairobi

Assist in the daily on-site support on the usage of software and hardware to the end-users;Assist in network infrastructure administration, updating network asset and diagram;Assist with web content management and corporate website platform;Assist on ICT assets management and record keeping;Assist on running unified communication system;Help to ensure that information and communication technology (ICT) equipment is in good working condition and assists with maintenance and minor repairs;Gain competency in the maintenance of inventory records of computer hardware and software;Undertake any other task as determined by the office.