America Mason Email & Phone Number

Providence, Rhode Island, United States

• Conducted training between employees to managers and manager to manager for entire front office department. Implemented improved procedural techniques to improve efficiency, guest satisfaction and revenue.
• Completed secretarial work and management reports accurately and timely to communicate full between in-house departments and corporate.
• Mediated concerns and complaints brought to management from guests, an average of 30-35 per week. Catered to guest requests, ensuring their comfort and contentment during their stay, achieving a 94% guest satisfaction.

Hawaii, United States

• Audit and inspect hotel products and procedures to ensure an 85% cleanliness standard. Utilize these audits to respectfully coach employees in order to improve performance and guest satisfaction, maintaining a 90%.
• Coordinate daily activities of cleaning, delivering amenities, and guest recovery between compliment departments, equally approximately of 350 guests and 60 employees, to achieve a 91% response rate.
• Supervise 6-7 housekeepers while collaborating to finalize up to 60 rooms prior to guests’ arrival. Inspected for details and quality control to ensure 100% guest satisfaction.

Park City, Utah, United States

• Welcome all guests and direct their needs regarding check-in / check-out procedures, local recreational activities, and guest rooms requirements.
• Navigate Opera computer system to check-in guests, personalize guest experiences, run reports, and maintain smooth workflow processes.
• Communicate with compliment departments to guarantee readiness for guests, including housekeeping, food and beverage, and spa services.

Park City, Utah, United States

• Sanitize and maintain cleanliness through restocking of linens; vacuuming, sweeping and waxing floors; and scrubbing bathroom and kitchen surfaces to exceed industry standards for 8 executive suites a day in this.
• Respond to guest requests and distribute materials to over 75 guests within brand standard of 15 minutes.
• Supervise 3-4 housekeepers while collaborating to finalize up to 20 rooms prior to guests’ arrival. Inspect for details and quality control to ensure 100% guest satisfaction.

Salt Lake City, Utah

* Ensured excellent customer service * Executed the delivery and organization of requested gifts and floral arrangements * Interacted with more than 300 people a night and directed clientele to finer details of establishment

Salt Lake City, UT

• Maintained an accurate cash drawer of $800+
• Communicated in a polite and respectful manner with 50+ guests daily
• Incorporated excellent guest service

Master Of Business Administration - Mba, Organizational Leadership

Bachelor Of Science, Hotel/Motel Administration/Management, Gpa: 4.0

High School Diploma, Hospitality And Tourism Academy, Gpa 4.0

Activities and Societies: Speech & Debate Club DECA Member

Study Abroad, Gpa 4.0