Amethyst Brock Email & Phone Number

Kansas City, Mo, Us

Oversee and analyze all customer accounts, while processing dailydeliverables such as payments, refunds, and vouchersResponsible for processing and responding to customer disputes andmaintaining documentation of chargebacks.Provide support to sales and customer experience staff, bycommunicating directly with travelers regarding outstanding balances,credit card and check issues, and any other financial concerns.

Shanghai City, China

Researched and prepared lesson plans using effective teachingmethodologies to enhance English language learning.Mentored new teachers by conducting training sessions, observations,and offering valuable feedback.Played a pivotal role in ensuring students' successful language acquisitionthrough engaging instruction.

Saint Louis, Missouri

Developed engaging social media ads to promote client’s blogCollaborated with an associate creative director to bring concept ideas to lifeAligned innovative concepts with clients brand’s identity and voice

Saint Louis, Mo

Collaborated with fellow interns to develop and present an effective marketing toolkit to clientsDelivered new content for clients’ public relations and social media campaignsUtilized brand’s voice to successfully develop company’s monthly newsletter.

Fontbonne University Bookstore

Checked the status of orders with back ordered products each day and made sure that once available, the items were shipped.Resolved customer service issues using company processes and policies and provide updates to customers.Placed special book orders for customers.

Saint Louis, Missouri

Brainstormed new article ideas and wrote engaging stories as staff writerProvided valuable feedback and edited team members articles and storiesResponsible for scheduling social media content to promote the digital publication