▪ Deliver white-glove support to C-Suite executives, addressing their unique technical needs.▪ Engage senior leadership by leading strategic development and implementation of solutions to optimize medical coding and billing processes. ▪ Provide direct technical support for 1,500 users by managing and optimizing Azure Virtual Desktop and VMware environments.▪ Ensure seamless user logins, maximize VDI performance and efficiently integrate and maintain licenses.▪ Develop PowerShell… Show more ▪ Deliver white-glove support to C-Suite executives, addressing their unique technical needs.▪ Engage senior leadership by leading strategic development and implementation of solutions to optimize medical coding and billing processes. ▪ Provide direct technical support for 1,500 users by managing and optimizing Azure Virtual Desktop and VMware environments.▪ Ensure seamless user logins, maximize VDI performance and efficiently integrate and maintain licenses.▪ Develop PowerShell scripts to streamline tasks and tackle complex problems efficiently.▪ Serve as the Exchange administrator, managing mailboxes, distribution groups, and organizational email flow.▪ Manage user access and permissions within Active Directory for cloud applications and Okta for seamless SSO and robust MFA.▪ Track and resolve incidents using Jira and Salesforce reducing total ticket volume by 30%.▪ Manage the phone queue, prioritize calls, and provide exceptional first-line support.▪ Participate in rotational on-call support, offering assistance beyond regular business hours. Show less

▪ Led successful go-lives, installations, software stagings, and software reloads, ensuring complete customer satisfaction through effective communication and education of processes.▪ Utilized a multitude of diagnostic tools to effectively troubleshoot, repair, and maintain retail, financial, and networking equipment, resulting in a reduction of ticket volume and increased customer fulfillment. ▪ Implemented installations and upgrades of an array of networking equipment, achieving seamless… Show more ▪ Led successful go-lives, installations, software stagings, and software reloads, ensuring complete customer satisfaction through effective communication and education of processes.▪ Utilized a multitude of diagnostic tools to effectively troubleshoot, repair, and maintain retail, financial, and networking equipment, resulting in a reduction of ticket volume and increased customer fulfillment. ▪ Implemented installations and upgrades of an array of networking equipment, achieving seamless integration within various retail, factory, and financial institutions.▪ Conceptualized practical solutions for customer needs, gaining specifications for repairs, installations, and go-lives through effective use of communication skills. Show less

▪ Cooperatively developed dynamic solutions that accommodated all customer needs and proactively streamlined resulting workflows, resulting in increased efficiency and productivity.▪ Utilized troubleshooting tools, shadowed end-users, and tested workflows to perform investigations and review front-end applications, resulting in the effective resolution of issues.▪ Customized the experience based on client-specific requests through coding with Visual Basic, resulting in a personalized… Show more ▪ Cooperatively developed dynamic solutions that accommodated all customer needs and proactively streamlined resulting workflows, resulting in increased efficiency and productivity.▪ Utilized troubleshooting tools, shadowed end-users, and tested workflows to perform investigations and review front-end applications, resulting in the effective resolution of issues.▪ Customized the experience based on client-specific requests through coding with Visual Basic, resulting in a personalized and effective solution.▪ Captured log files, queried tables, updated database fields, and updated/cycled servers to perform troubleshooting investigations via backend methods, resulting in successful issueresolution.▪ Tracked notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation, resulting in effective documentation and organization.▪ Collaborated with global teams to ensure effective ticket offloading, resulting in improved collaboration and resource allocation.▪ Utilized Cerner Command Language and other proprietary tools for in-depth data analysis, contributing to informed decision-making, boosted ticket resolution efficiency, reduced response times, and increased customer satisfaction. Show less

▪ Diagnosed basic networking hardware and provided practical solutions to aid staff, resultingin increased efficiency and productivity.▪ Implemented Cisco Meraki platform and various standardized devices throughout thecampus, resulting in seamless integration and improved network performance.

▪ Championed academic success for new and transfer students through personalized guidance and support.▪ Pioneered weekly progress-enhancement sessions to uplift and empower struggling students.

▪ Proactively analyzed, measured, and optimized design layouts in compliance with commercial guidelines.▪ Spearheaded ownership tasks, expertly aligning budgets to fulfill client requirements.