Aaron Frias Email & Phone Number

Calimesa, Ca, Us

Denver, Colorado, United States

Denver, Colorado, United States

Led the implementation and execution with Sr Mgmt of our first hub & spoke distribution model to reduce freight costs, reduce shrink rates, and improve efficiency with labor allocation at our hub site.Worked cross-functionally to pilot and successfully scale bin level tracking nationally to increase efficiency and overall inventory health & accuracy.Successfully improved efficiency metrics by nearly 50% in Q4 through gap analysis, data analysis, and regular coaching with my hourly team.Currently lead a team of 13 employees (3 supervisors, 9 entry-level employees) whilst providing consistent feedback and coaching around metrics and company goals which have lead to consistently high ratings w/employee satisfaction and engagement.Consistently aid in dashboard improvement and query manipulation to drill down on site specific metrics.Carefully manage inventory health and processes to maintain SOX compliance while training employees to a high level of performance in inventory management

● Partnered with leadership and specialists on process improvement to reduce queue volume by ~97%.● Dispute QA discrepancies with our QA team to ensure alignment on internal processes guidelines.● Coordinate with leadership on day-to-day operations while regularly assessing inflow to appropriate allocate resources.● Host weekly 1:1s and lead team huddles to discuss individual and team metrics, organizational updates, dept. updates on deliverables, and to provide recognition

Portland, Oregon, United States

● Conducted a weekly gap analysis and implemented a recurring internal newsletter to highlight departmental changes.● Worked cross-functionally with Ops, DTC Sales, and third party vendors to scale logistics tracking in our Canadian market.● Collaborated with our U.S.-based logistics team to resolve order discrepancies, inventory discrepancies, and shipping delays forour B2C customer base.● Analyzed logistical data through Looker to identify, escalate, and implement customer-facing notices regarding shipping delays inboth the U.S. and Canada.● Organized team bonding to boost morale.

Edmonton, Alberta, Canada

Managed a team of 5 full-time employees maintaining focus on high-quality solution-oriented customer service for drivers in Edmonton and parts of Saskatchewan. As a people manager I used SQL and Tableau to accurately track and analyze my team's KPIs, then build action plans to continue to meet and exceed our market's target KPI goals by an average of 104% in Q1. Managed stakeholder interest and communication by continuously checking in with on-site vendors and landlord, regular Zoom meetings with facilities management and head of security for NorthAm, emailing Ops POCs and local law enforcement agencies as needed. Ensured site safety by building out emergency action plans and equipment needs with our facilities POC. Continuously shared best practices with teams throughout Canada and peers in the PNW. Some key responsibilities included: - Coaching and mentoring employees to strengthen, and improve quality and efficiency metrics- Managing operations for a support center handling 400+ interactions weekly- Regularly compiling and analyzing employee KPIs using SQL and Tableau to improve performance standards- Managing multiple internal and external vendors and stakeholders to maintain quality relations & partnerships- Planning and conducting daily huddles serving as support updates, roundtable sessions, and daily agendas

Portland Oregon

Held a peer leadership role by proactively sharing best practices with peers and management along with taking initiative with process improvement for our hub. Provided stellar customer service with a solution-oriented mindset, empathy, and empowerment to drivers in the Portland area. Created bug reports for trending app issues after troubleshooting independently. Revamped a "101" style presentation and led said presentation to new drivers in the Portland area highlighting app usage, local compliance & regulations, best practices, and Q&A to close out the session. Responsibilities included:- Providing support for drivers regarding technical issues (e.g. payment, account, trips, incentives, etc.)- Handling funnel pipeline (signup & activation) for new drivers- Providing excellent customer service and giving clear & concise information about Uber and city regulations to drivers- Providing content and support updates for our internal team

Flagstaff, Arizona

My key accomplishments as GM and AGM included overseeing day-to-day operations, ensuring our general ledger was accurate and up-to-date, and leading our inventory process (e.g. compiling percentages based on final counts) at the end of each period. Using sound judgment and careful calculation to ensure operations were profitable led to my success in this role. Some responsibilities included: • Used Excel to project net income from operations • Conducted all interviewing/hiring processes • Handled audits (e.g. I-9, ledger, fire/OSHA, etc.)• Inventory processing, compiling end of period percentages including bar sales/purchases (liquor, wine, beer, food, miscellaneous retail)

Flagstaff, Arizona Area

• Oversaw security department as well as repair & maintenance of the bar• Helped with inventory counts and end of period percentages• Regularly tended bar• Opening/closing duties including safe balancing, cash drawer balancing, utilizing general ledger to compare budget to sales, labor, comps, etc.

Flagstaff, Arizona Area

• Oversaw security department• Tended bar during weeknights• Opening/closing duties including safe balancing, cash drawer balancing, utilizing general ledger to compare budget to sales, labor, comps, etc.

Flagstaff, Arizona Area

• Checked ID’s for all guests entering bar• Crowd control• Maintained bar cleanliness

Public Health

Biology, General