Aaron Frias Email & Phone Number

Boulder, CO, US

Boulder, Colorado, United States

• Mentors and provides expertise to Direct Sales Organization and project team members on Konica Minolta methodologies and processes.
• Responsible for local planning deployment of enterprise or national accounts and takes guidance from host originating engagement team.
• Identify, track, monitor and communicate to the engaged team members on project-related issues, scope changes, variances and contingencies that may arise during the implementation of projects.
• Document expectations and influence in deliverables.
• Attend all engagement team reviews and ensure open communication with all parties involved as required to ensure full compliance and project completion.
• Monitor program and project elements to ensure that progress of account engagements meet expectations.

Greater Denver Area

• Provided advanced help desk support and managerial escalations to internal partners by giving direct assistance and coaching.
• Effectively built multiple vendor relationships to push critical issues towards resolution as a point of contact for vendor and client follow-ups.
• Assisted with the creation and implementation of new support documentation to our knowledge base along with testing upcoming applications.
• Managed computer systems including, but not limited to, supporting the Enterprise Application & Hardware Technology including: Network Connectivity, Outlook, Active Directory, Group Policy Objects, Printers, Microsoft.
• Supported team members as a SME for international as well as local training classes.

Phoenix, Arizona Area

• Effectively led a team to meet engineering product quality expectations.
• Applied critical thinking and problem-solving skills to adapt to the latest manufacturing procedures in a fast-paced, deadline driven environment.
• Developed strong communications for internal manufacturing production line process owners to define and track success of improvement actions implemented.
• Kept up to date and compliant with ESD and ISO manufacturing standards while working on production floor and clean room environment.