Aaron Frias Email & Phone Number

Boulder, Co, Us

Boulder, Colorado, United States

• Mentors and provides expertise to Direct Sales Organization and project team members on Konica Minolta methodologies and processes.• Responsible for local planning deployment of enterprise or national accounts and takes guidance from host originating engagement team.• Identify, track, monitor and communicate to the engaged team members on project-related issues, scope changes, variances and contingencies that may arise during the implementation of projects.• Document expectations and influence in deliverables.• Attend all engagement team reviews and ensure open communication with all parties involved as required to ensure full compliance and project completion.• Monitor program and project elements to ensure that progress of account engagements meet expectations.• Schedule and assign tasks in CRM to the sales and support team as agreed during the engagement review meetings.• Document strategic meeting action items and ensure updating of all CRM records including the creation of tasks with their respective due dates.• Work with select accounts to identify the roles of project team members, project reporting structures, frequency of interactions and training requirements to complete projects.• Develop project scope of work; project management and resource coordination for successful deployment.• Coordinate hardware, solution and services engagement strategies and plans.• Work with the Direct Sales Organization to develop program strategies for select accounts including project plans with supporting elements (Analysis of benefit, cost, work schedule and any related risks).• Develop required program and organize project documentation (Project plans, Scope of Work (SOW) documents etc.).• Develop and publish communications to project updates to sales and service teams.• Prepare and present oral and/or written program and project technical reports and project presentations.

Greater Denver Area

• Provided advanced help desk support and managerial escalations to internal partners by giving direct assistance and coaching.• Effectively built multiple vendor relationships to push critical issues towards resolution as a point of contact for vendor and client follow-ups.• Assisted with the creation and implementation of new support documentation to our knowledge base along with testing upcoming applications.• Managed computer systems including, but not limited to, supporting the Enterprise Application & Hardware Technology including: Network Connectivity, Outlook, Active Directory, Group Policy Objects, Printers, Microsoft Lync, Remote Assistance, and Wi-Fi on enterprise imaged computers. • Supported team members as a SME for international as well as local training classes.

Phoenix, Arizona Area

• Effectively led a team to meet engineering product quality expectations.• Applied critical thinking and problem-solving skills to adapt to the latest manufacturing procedures in a fast-paced, deadline driven environment.• Developed strong communications for internal manufacturing production line process owners to define and track success of improvement actions implemented.• Kept up to date and compliant with ESD and ISO manufacturing standards while working on production floor and clean room environment.