Streamlined the appointment scheduling process, reducing wait times by 25% and improving overall student satisfactionDeveloped and maintained organizational records, ensuring accurate and up-to-date documentation, which improved administrative efficiency by 20%.Provided comprehensive administrative support to a diverse student population, addressing over 150 inquiries weekly and coordinating 20+ events annually.Answered inquiries, scheduled appointments, and coordinated events for students from various cultural backgrounds, increasing appointment efficiency by 30%.Enhanced Multicultural Student Services, leading to a 25% increase in student engagement and a 20% boost in event participation.Facilitated a welcoming environment that promoted cultural diversity and inclusivity, contributing to a 30% improvement in overall student satisfaction.

- Managed the $1.7 million Tech Fee budget, overseeing the allocation of funds to support technology initiatives that enhance student access and improve campus infrastructure.Spearheaded the automation/transition of attendance tracking through a python based application (Project Paperless), eliminating paper written attendance from 5 other committees (10-15 members each) with digital attendance, improving reporting by 80% and improving accuracy by 25%.Established partnerships with Husky Tech and student clubs, including CSIA and the Computer Science Club, to promote awareness and advocate for cybersecurity initiatives.Launched a focus group of 10 individuals for Information Technology Services (ITS), facilitating direct feedback from students on technology-related concerns.Written virtual attendance of TFC members into the bylaws increasing member attendance by 50%Founded the Graphics Design Subcommittee and appointed a Subcommittee Lead to gather members and oversee the development of projects aimed at enhancing the visual presentation and communication of TFC initiatives.

Spearheaded the creation of a unified repository integrating cybersecurity framework controls (ISO 27001/27017, NIST CSF 2.0/1.1, SP 800-53, TISAX) for the Risk Compliance team, reducing evidence preparation time by 50%.Utilized SharePoint in Microsoft Teams and Issue Tracker, achieving a 35% increase in project tracking efficiency and progress monitoring.Conducted over 50 cross-functional meetings, provided weekly status reports, and presented findings to Risk Compliance management, improving decision-making speed by 20%.Developed the front-end/UI of a chatbot for a 3M application using Vue.js, JavaScript, CSS, and HTML, enhancing user interaction efficiency by 35%.Collaborated within a GitHub ecosystem to deliver a robust, user-friendly AI chatbot UI, which contributed to a 40% reduction in support response time.Streamlined compliance processes, reducing evidence gathering time by 50% and effort by 40%.Enhanced data accuracy by 25% and accessibility for Risk Compliance team, leading to a 20% improvement in information gathering.

Diagnosed and repaired issues in Microsoft Windows, Apple MacOS, and Ubuntu Linux systems, resolving 95% of software/hardware troubleshooting cases on first contact.Utilized the Team Dynamix ticketing system to manage over 200 incident reports/tickets, maintaining a resolution rate of 98% for student, faculty, and alumni issues.Coordinated cross-functional team efforts with coordinator assistants and managers via Microsoft Teams, enhancing team communication efficiency by 30%.Employed Microsoft Power Apps and automated workflows to track and image devices, providing SCSU faculty and students with high-quality, top-of-the-line laptops, increasing device deployment speed by 40%.Excelled in customer service, achieving a 95% satisfaction rate through phone, email, and in-person interactions.Led and trained five personnel through on-the-job training, increasing their effectiveness by 25% and reducing incident resolution time by 20%

Interned under a Network Administrator, providing technical support and troubleshooting for over 200+ computer systems, Azure cloud services, and Cisco networking equipment, achieving a 95% issue resolution rate.Administered and optimized Azure server operations, ensuring 99.9% uptime and improving performance by 20%.Configured, monitored, and maintained Cisco network infrastructure, enhancing secure and reliable connectivity for over 1,000 devices, reducing network downtime by 30%.Deployed Azure automation scripts to streamline routine tasks, reducing manual workload by 25% and increasing operational efficiency.Delivered effective communication with staff and students, reducing IT issue resolution time by 40% through clear and timely interactions.Ensured the integrity and reliability of the technology infrastructure through proactive maintenance, achieving a 98% satisfaction rate in IT services.Enhanced operational efficiency and IT service reliability within GBUSD, contributing to a 15% improvement in the overall educational environment and technology integration

Resolved 90% of technical issues on first contact using Microsoft Remote Desktop, System Center, and Python scripts, ensuring seamless operations and enhancing risk management in alignment with NIST standards.Directed technology upgrade projects utilizing Microsoft Project, SharePoint, Azure DevOps, Databricks, and SQL, delivering results 8% under budget and managing a $30,000 allocation while ensuring compliance with ISO 27001 standards.Achieved 98% inventory accuracy through Excel, Azure Asset Management, and SQL queries, extending equipment lifespan by 12% and maintaining strict internal controls based on NIST SP 800-53 guidelines.Boosted system reliability by 25% and reduced downtime by 20% using Azure Monitor, Teams, and Python scripts, improving operational efficiency and mitigating risks in accordance with ISO 27017.Implemented cost-saving initiatives with Power BI, Azure DevOps, Python, R, and SQL, increasing operational efficiency by 18% and reducing technology expenses by 12%, ensuring adherence to TISAX and governance policies.

Proactively diagnosed and resolved 95% of hardware and software issues on first contact, ensuring seamless system functionality and minimizing disruptions.Spearheaded technology upgrades and installations, completing projects 10% under budget while adhering strictly to a $25,000 allocation, enhancing system capabilities.Effectively managed a $25,000 inventory, maintaining impeccable organization and 100% accuracy, which extended equipment lifespan by 15%.Revamped computer operations at PPEP Tec - Alice S. Paul Learning Center, boosting system reliability by 30% and cutting downtime by 25%, leading to a more efficient learning environment.Developed and implemented cost-effective technology strategies, achieving a 20% increase in operational efficiency and reducing technology expenses by 15%.