Adam Smith Email & Phone Number

Coconut Creek, Fl

Hollywood, Fl

Boca Raton, Fl

•Directly responsible for mentoring and providing leadership to a multi-site team of 6 comprising of helpdesk agents, network and system administrators•Maintained network infrastructure while managing 1200 Windows users across 8 sites and multiple Trading Applications including as Bloomberg, Valdi and Espeed•Arranged multiple sites installations of telecommunication circuits (T1, MPLS and PRI) in an effort to upgrade users’ connectivity or establishing a new site•Configuring and daily monitoring of firewall via SonicWall•Ensured high network, server and application availability•Configured SAN HP Storage Arrays•Administration of physical access security software•Document procedures of installations and various IT procedures•Conduct inventory auditing and ensure software licenses are up to date•Adhered to financial industry compliance standards by archiving emails with hosted email archive providers, archiving Instant Messages and trade reports•Approved domain name purchases, put into service opendns.com throughout the network and collaborated with GoDaddy with configuring DNS pointers•Presented regular reports of pertinent IT activities and projects to the CFO, CTO and President of the company via written and in-person communication•Negotiated lease agreements, provided purchase requests approval and offer key input on decision making•Reviewed and negotiated proposals with contractors/vendors, including terms of service agreement•Point of contact for 90% of the company’s software/hardware/services vendors and maintaining a professional relationship•Assist in the hiring process as well as approving Manager for overtime, vacations and comp time•Monitor and track tickets ensuring SLAs are met•Research new technologies and determine applicability

Miami/Fort Lauderdale Area

•Providing onsite, remote ,email, and telephone support to 13 assigned branches•Maintain functionality of desktop systems including network connectivity•Troubleshoot software and hardware issues•Repair identified problems by replacing parts or re-installing applications •Constant interaction with Realtors and Branch Managers to assist with any technical issues related to network, web portal or MLS System.

Boca Raton, Fl

•Coordinate efforts to maintain functionality of store display systems including network connectivity, hardware conflicts, software issues, and external peripherals. •Troubleshoot software and hardware issues; repair identified problem by replacing parts or reinstalling applications; •Collaborate with Senior IT professionals to repair or upgrade main server. •Accountable for training new customer service representatives within service department regarding appropriate procedures, software applications, and various Gateway tools.

Bachelor'S Degree, Management Information Systems, General

Associate Of Science (A.S.), Computer Technology/Computer Systems Technology

High School, General Education