• Setting the main vision/mission/objectives for the region and for each investment with the group’s board management.• Setting sales/marketing/purchasing/manufacturing/HR/legal main strategies for each investment. • Maintain and develop business profitability in all group's businesses.• Explore new business opportunities to empower the group’s companies positioning in local markets.• Managing and developing group's investments/companies' resources to meet group's… Show more • Setting the main vision/mission/objectives for the region and for each investment with the group’s board management.• Setting sales/marketing/purchasing/manufacturing/HR/legal main strategies for each investment. • Maintain and develop business profitability in all group's businesses.• Explore new business opportunities to empower the group’s companies positioning in local markets.• Managing and developing group's investments/companies' resources to meet group's objectives• In depth follow up with the group’s regional companies’ management for the daily work processes that leads to monthly target achievements vs. set targets & Budgets.• Launching new products & markets, opening new distribution companies and factories within the region's countries• Manage and report financial statements to board members.• Managing/developing group's list of BRANDS names towards sustainable & consistent market share winning. Show less

• Formulating sales strategies & objectives, developing sales plans and sales personnel targets, creating & managing incentive plans for sales people & customers, evaluating market conditions, managing corporate sales reports and analyzing sales performance.• Generate sales and maintain relationship with customers. Bring new customers on board, Support Company in the entry and exit process of customers, once successfully gained customer.• Managing, planning, developing and executing… Show more • Formulating sales strategies & objectives, developing sales plans and sales personnel targets, creating & managing incentive plans for sales people & customers, evaluating market conditions, managing corporate sales reports and analyzing sales performance.• Generate sales and maintain relationship with customers. Bring new customers on board, Support Company in the entry and exit process of customers, once successfully gained customer.• Managing, planning, developing and executing company's global pricing strategies.• Managing the sales CRM system (Microsoft AX Dynamics)• Managing information systems (reports & statistics) related to corporate performance in all aspects (business volume - revenue/profit center - services usage - customers behavior – regions performance - etc).• Building comprehensive business plans for corporate expansion projects worldwide.• Developing internal work policies and procedures. Building individual/department KPIs, writing individuals job descriptions. Founding the knowledge management system.• Participating effectively in converting the corporate into a market-oriented company. Show less

• Planning, controlling and coordinating all operations and production procedures, and ensure efficiency & effectiveness in terms of quality and quantity and cost, and commitment to accomplish the assigned projects on time, also to guarantee maximum customers’ satisfaction.• Responsible person of all resources and factors of production from A to Z• Assist in developing the operations’ related policies, procedures and mechanisms. • Setting financial, man power and deadlines for all… Show more • Planning, controlling and coordinating all operations and production procedures, and ensure efficiency & effectiveness in terms of quality and quantity and cost, and commitment to accomplish the assigned projects on time, also to guarantee maximum customers’ satisfaction.• Responsible person of all resources and factors of production from A to Z• Assist in developing the operations’ related policies, procedures and mechanisms. • Setting financial, man power and deadlines for all assigned projects, and to monitor & supervise its implementation and production processes.• Provide periodic reports explain the projects work progress in regard of financial - productivity – cost......etc . • Ensure accomplishing projects on time along side with the agreed quality and cost identified in the plan. • Check to meet the needs of all production materials, tools, and human resources. • Estimate the overall cost of the purchase prices and whither it’s fair or not. • Follow-up the “Production” Map file. • Manage employees’ motivation and performance, and provide a comfortable working atmosphere. • Permanent development of job descriptions and performance measurement standards. • Implement periodic evaluation for the production section staff. • Identify and clarify training requirements for the production section staff. Show less

• Providing information and practical advice on market opportunities, European legislation and policies relevant to a company or sector. • Helping SMEs to find suitable business partners using its business and technology cooperation database, providing information on tender opportunities and international networking.• Developing the research and innovation capacities of SMEs by helping to create synergies with other research actors, foster technological cooperation and holding brokerage… Show more • Providing information and practical advice on market opportunities, European legislation and policies relevant to a company or sector. • Helping SMEs to find suitable business partners using its business and technology cooperation database, providing information on tender opportunities and international networking.• Developing the research and innovation capacities of SMEs by helping to create synergies with other research actors, foster technological cooperation and holding brokerage events.• Helping SMEs to share research results, participate in research programs and apply for funding, particularly from the EU’s Seventh Framework Programme for Research and Technological Development (FP7).• Involving SMEs and business actors in the policy-making process, by transmitting feedback to the Commission and monitoring the implementation of EU policies in the field of competitiveness and innovation.• Apply the yearly training & development program for SMEs• Promoting & coordinating for all related issues regarding training courses held by SEBC Show less

Responsible to provide the 3 call centers (350 staff) in Syriatel Company with all information, technical support, training & logistics that allows both employees and customer service management to operate more efficiently and effectively.The main responsibilities are illustrated as follows:• Setting proper Objectives & KPIs that ensure achieving the company goals • Follow up and ensure the achievement of objectives and KPIs• Analyzing -day to day- results and raw data of the… Show more Responsible to provide the 3 call centers (350 staff) in Syriatel Company with all information, technical support, training & logistics that allows both employees and customer service management to operate more efficiently and effectively.The main responsibilities are illustrated as follows:• Setting proper Objectives & KPIs that ensure achieving the company goals • Follow up and ensure the achievement of objectives and KPIs• Analyzing -day to day- results and raw data of the call centers daily/monthly/yearly events.• Prepare statistics and reports related to the call centers daily operations.• Prepare the monthly plans and statistics of the Call Centers.• Prepare yearly reports (budget, staffing…).• Modify & apply enhancements on the main tools in the call centers (IVR – extensions – ports – VDNs…) that ensure better access for customers into the call centers hotline.• Monitor the call centers calls'​ quality to assure meeting the international quality standards.• Provide the call centers with adequate information & answers for the customers' inquiries.• Control and ensure the best quality of customer service among the call centers.• Maximize the productivity call centers staff.• Evaluate call centers team members and provide the call centers staff with their KPIs & development plan in order to enhance their performance.• Provide the call Center employees with the proper & necessary training (for all levels).• Receive, follow-up and solve customers’ complaints & problems.• Prepare, transfer and follow up non-resolved requests with the concerned entities.• Assure the proper implementation of the established procedures & policies.• Assure the proper implementation of the Quality Management System (QMS) in the call centers.• Handel call centers staff requests (salaries – over time – attendance - vacations…)• Providing call centers with the updated attendance shifts (over 350 employees)• Damascus Call Center In charge Person Show less