With a focus on healthcare innovation, my tenure at St. Jude Children's Research Hospital has been marked by driving IT process design and implementation within ServiceNow, bolstered by my Project Management acumen. Leading as a liaison between stakeholders and IT, I've enhanced systems that support critical research and patient care.My competencies include backlog management and manufacturing process improvement, with a dedication to delivering high-quality solutions. The ServiceNow platform is my domain, where I ensure that our IT services align with organizational goals, thanks to a foundation in ITIL Service Management and Security+ certifications.