Amie Johnson Email and Phone Number

Gathers and refines requirements for software development work and defect resolution.Executes testing for user acceptance and APIs.Assists with website deployment production validation.Coordinates with development team and third party software vendors on integrated projects.Communicates enhancement and product developments with sales and administration teams.Provides support to production team using Microsoft SQL Management Studio querying and cross-departmental… Show more Gathers and refines requirements for software development work and defect resolution.Executes testing for user acceptance and APIs.Assists with website deployment production validation.Coordinates with development team and third party software vendors on integrated projects.Communicates enhancement and product developments with sales and administration teams.Provides support to production team using Microsoft SQL Management Studio querying and cross-departmental coordination. Show less

Gathered and refined requirements for software development and defect resolutionExecuted testing for user acceptance and APIsAssisted with website deployment production validationProvided support to sales, production, development, and administration teams

Coordinates user acceptance testing (UAT) for Trust Operations.Writes and assesses user test cases.Provides second tier support for 300+ applications.Documents system requirements and defects for development projects.Evaluates and escalates production system issues as appropriate.Develops SQL queries via SQL Management Studio for custom reporting and database updates.Champions IT development projects by partnering with the development team and end… Show more Coordinates user acceptance testing (UAT) for Trust Operations.Writes and assesses user test cases.Provides second tier support for 300+ applications.Documents system requirements and defects for development projects.Evaluates and escalates production system issues as appropriate.Develops SQL queries via SQL Management Studio for custom reporting and database updates.Champions IT development projects by partnering with the development team and end users.Facilitates both in-person and remote access meetings across multiple departments. Built SharePoint Task tracking website and piloted it to end user group while collecting feedback.Leads procedure maintenance and creation initiative. Show less

Leveraged strong attention to detail to assign training for all of the Community Banking Line of Business and perform quantitative analysis on online Learning and Development courses to verify content assigned to correct users while maintaining exemplary professionalism due to high visibility of the position.Led weekly calls with functional and project management for consultative business analysis positively influencing the direction of projects through clarity of vision especially… Show more Leveraged strong attention to detail to assign training for all of the Community Banking Line of Business and perform quantitative analysis on online Learning and Development courses to verify content assigned to correct users while maintaining exemplary professionalism due to high visibility of the position.Led weekly calls with functional and project management for consultative business analysis positively influencing the direction of projects through clarity of vision especially regarding documentation and team member procedures in order to meet the parameters of the application environment.Collaborated with 4 different managers during tenure due to organizational changes resulting in three separate re-sets of primary responsibilities requiring the flexibility to create and updates relevant process / procedure documents and the adaptability to different managerial styles.Performed post-mortem analysis on annual compliance training assignment projects. Deployed enterprise wide web-based online courses and provided content support to Learning and Development course designers.Utilized content management tools to perform quality analysis on online learning and development content. Provided feedback and troubleshooting support to content creators with an emphasis on functionality, technical, and learning management system features. Show less

Provided IT support for internal Wells Fargo clients on proprietary / vendor applications by carefully listening to the customer’s needs and reconciling the business line requirements with the system limitations in order to maintain the Wells Fargo’s impeccable standards for business partnerships as well as relationship management.Developed and maintained process documentation based on business systems analysis of 6 critical applications with the highest degree of integrity for both new… Show more Provided IT support for internal Wells Fargo clients on proprietary / vendor applications by carefully listening to the customer’s needs and reconciling the business line requirements with the system limitations in order to maintain the Wells Fargo’s impeccable standards for business partnerships as well as relationship management.Developed and maintained process documentation based on business systems analysis of 6 critical applications with the highest degree of integrity for both new hire and seasoned team members. Collected business requirements, collaborated with developers, and tested software release functionality. Show less

Served as the first point of contact for treasury clients to either resolve commercial account issues or provide training to both technical / non-technical, multicultural customers and receiving perfect client satisfaction survey results for 95% of callers.Advised and provided training for two-factor authentication.Built strong business relationships across various Wells Fargo lines of business in order to better collaborate with a minimum of 10 departments on the resolution of… Show more Served as the first point of contact for treasury clients to either resolve commercial account issues or provide training to both technical / non-technical, multicultural customers and receiving perfect client satisfaction survey results for 95% of callers.Advised and provided training for two-factor authentication.Built strong business relationships across various Wells Fargo lines of business in order to better collaborate with a minimum of 10 departments on the resolution of client issues.Demonstrated advanced critical thinking as well as multi-tasking by identifying gaps in department documentation and creating 5 full subject matter expert presentations on some of the most widely-used products while maintaining all primary job duties and training over 60 new employees.Supported less senior team members by taking escalated calls when team leads were unavailable. Show less